Bank Australia Limited is seeking a Senior Specialist, External Dispute Resolution to lead end-to-end management of AFCA complaints and independent reviews. You will investigate complex matters, develop well-reasoned positions, and advise across fraud, hardship, payments, and lending.
The role involves coaching teams, preparing submissions, and strengthening dispute-handling practices for better customer outcomes.
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Senior External Dispute Resolution Specialist in Sydney employer: Bank Australia Limited
Bank Australia is an exceptional employer that champions a culture of responsible banking and community engagement. With a strong emphasis on employee growth, you will have the opportunity to develop your skills in a supportive environment while contributing to meaningful projects that align with our values. Our flexible working arrangements ensure a healthy work-life balance, making it an ideal place for those looking to make a positive impact.
