Bank Australia is seeking a Customer Support Consultant to proactively manage early-stage delinquent accounts, assess hardship, and support customers with appropriate assistance to minimise arrears and losses. You will work under guidance to ensure compliant recovery practices and effective escalation and follow-up.
The role emphasizes ethical engagement, resilience in challenging cases, and collaboration across divisions to improve customer outcomes while upholding regulatory obligations.
Customer-Centric Collections & Recoveries Consultant in Sydney employer: Bank Australia Limited
Bank Australia is an exceptional employer that champions a culture of responsible banking and community engagement. With a strong emphasis on employee growth, you will have the opportunity to develop your skills in a supportive environment while contributing to meaningful projects that align with our values. Our flexible working arrangements ensure a healthy work-life balance, making it an ideal place for those looking to make a positive impact.
