At a Glance
- Tasks: Provide exceptional customer service and support daily motel operations.
- Company: Family-owned Ballina Byron Islander Resort in beautiful West Ballina.
- Benefits: Competitive hourly rates, career development, discounts, and flexible scheduling.
- Other info: Opportunities for additional roles in housekeeping and restaurant/bar.
- Why this job: Join a friendly team and kickstart your career in hospitality.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 19.8 - 24.2 $ per hour.
Join the team at Ballina Byron Islander Resort as a Front of House Motel Administration. In this casual position, you will be responsible for providing exceptional customer service and supporting the day-to-day operations of the motel. Based in the vibrant West Ballina area of New South Wales, this role is the perfect opportunity for someone looking to build a career in the hospitality and tourism industry.
What you'll be doing:
- Greeting and assisting guests with check-in and check-out processes
- Answering telephone and email inquiries from potential and existing guests
- Providing information about the motel's services, local attractions and events
- Managing reservations through online booking systems and maintaining accurate guest records and booking information
- Managing guest complaints or issues calmly and professionally, notifying management of any incidents, damages or repeat guest issues
- Assisting with cash handling and reconciliation, reporting of daily information to management
- Communication with other departments to coordinate housekeeping and maintenance tasks as required
- Adhering to all motel policies, procedures and safety standards
What we're looking for:
- Previous experience in a customer service or front office role in the hospitality industry
- Excellent communication and interpersonal skills with a friendly and professional manner
- Strong organisational and multitasking abilities to handle various responsibilities
- Proficiency in using hotel management software and basic computer skills
- A flexible and adaptable approach to work, with the ability to work shifts, including weekends and public holidays
What we offer:
- Competitive hourly rates
- Opportunities for career development and progression
- A friendly and welcoming team culture
- Discounts on accommodation and restaurant
- Flexible scheduling to accommodate your lifestyle
Ballina Byron Islander Resort is a family-owned motel located in the beautiful West Ballina region of New South Wales. We pride ourselves on providing a warm and comfortable home away from home for our guests. Our commitment to exceptional customer service and creating memorable experiences is at the heart of everything we do.
Additional opportunities to work within the motel include housekeeping, restaurant & bar (RSA Required).
Front of House Motel Administration employer: Ballina Byron Islander Resort
At Ballina Byron Islander Resort, we pride ourselves on being an exceptional employer in the heart of West Ballina, offering a supportive and inclusive work environment. Our team enjoys competitive hourly rates, flexible scheduling, and opportunities for career development within the vibrant hospitality and tourism industry. Join us to be part of a friendly culture that values exceptional customer service and creates memorable experiences for our guests.
Contact Details:
Ballina Byron Islander Resort Recruitment Team
