At a Glance
- Tasks: Deliver top-notch repairs and maintenance for catering equipment and air quality systems.
- Company: Join a dynamic team focused on service excellence and growth.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Other info: Embrace a safety-first culture and enjoy career advancement opportunities.
- Why this job: Make a real difference in the industry while developing your technical skills.
- Qualifications: Must have Electrical/Gas Trade Certification and 3+ years of relevant experience.
The predicted salary is between 51750 - 63250 $ per year.
Job
Summary: As a Senior Service Technician, your primary responsibility is to deliver high-quality
repairs, maintenance, and technical support for commercial catering equipment and air quality
systems.
As part of our Service Team, you’ll contribute to exceeding service standards while
assisting in team growth and business expansion.
This position contributes to growth and
development of the wider technical team, while fulfilling core service technician responsibilities
Key Responsibilities
- Execute repairs and tasks adhering to safety protocols, workplace health, and safety policies, ensuring the well-being of self and others.
- Conduct on-site activities encompassing installation, repair, maintenance, and customer education on equipment usage.
- Perform troubleshooting, root cause analysis, and implement solutions using diagnostic tools.
- Offer technical support to internal and external stakeholders.
- Facilitate training and onboarding for new team members as requested.
- Identify customer needs, foster strong relationships, and maintain rapport.
- Complete all necessary paperwork, job documentation, and quotations efficiently.
- Adhere to company policies, including safe operation of company vehicles.
- Undertake any additional duties as directed by supervisors
Qualifications and Skills
- Electrical/Gas Trade Certification and License
- Strong knowledge of commercial catering and air quality equipment, their components, and repair techniques.
- Excellent technical troubleshooting and diagnostic skills.
- Strong organisational and time management abilities.
- Exceptional customer service and interpersonal skills.
- Good verbal and written communication skills.
- Proficiency in computer applications and relevant software for documentation and reporting.
- Comprehensive knowledge of industry equipment and tools.
- Valid Australian Drivers License
Experience
- Minimum 3 years’ experience as a Service Technician in Catering Equipment, Air Quality, or similar industries.
Personal Attributes
- Physical fitness for confined space work and lifting requirements.
- Availability for overtime and on-call rotations.
- High level of English literacy.
Performance Goals
- Meet or exceed all key performance indicators (KPIs).
- Foster team engagement and collaboration.
- Champion a safety-first culture.
- Timely completion of administrative tasks.
- Maintain professionalism in interactions with clients, suppliers, and colleagues.
- Ensure cleanliness and organization of work vehicle.
- Manage stock levels accurately and conduct stocktakes as necessary.
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Senior Service Technician in Sydney employer: Baker Group Global
As a Senior Service Technician with us, you'll be part of a dynamic team dedicated to delivering exceptional service in the commercial catering and air quality sectors. Our supportive work culture prioritises employee growth through ongoing training and development opportunities, while our commitment to safety ensures a secure working environment. Located in a vibrant area, we offer competitive benefits and a chance to make a meaningful impact in the industry.
