Internal Sales / Customer Service Representative
About the Role
We are seeking a reliable, honest, and customer-focused Internal Sales / Customer Service Representative to join our team.
This role is ideal for someone who enjoys working with people, takes pride in delivering excellent customer service, and thrives in a team environment. As the first point of contact for many of our customers, you will play a key role in ensuring enquiries are handled professionally and sales orders are processed accurately and efficiently.
We are looking for someone with a positive attitude, strong attention to detail, and a willingness to learn. While prior technical knowledge is not essential, the successful candidate must be willing to learn basic product and industry terminology and confidently identify when technical enquiries need to be directed to the appropriate specialist.
Key Responsibilities
Answer and manage all incoming telephone calls in a professional and friendly manner.
Direct technical enquiries to the appropriate department or team member.
Process and enter customer orders received via phone, email, and online portals in a timely and accurate manner.
Respond to customer enquiries regarding products, pricing, availability, and order status.
Maintain accurate customer and sales records.
Follow up customer requests and quotations as required.
Liaise with internal departments to ensure customer requirements are met.
Provide administrative support to the sales and customer service functions.
Contribute positively to a collaborative and team-oriented workplace culture.
About You
To be successful in this role, you will possess:
Previous experience in internal sales, customer service, administration, or a similar role.
Excellent communication and telephone skills.
Strong attention to detail and a commitment to accuracy.
Good organisational and time management skills.
The ability to prioritise tasks and work effectively in a fast-paced environment.
Strong computer and data entry skills.
A willingness to learn and develop an understanding of basic technical, product, and industry terminology.
The ability to recognise and appropriately escal…
Experience with CRM, ERP, and sales order processing systems will be highly regarded.
Experience using Cin7 inventory and order management software will be highly regarded.
What We Value
Honest and trustworthy.
Reliable and dependable.
A genuine team player.
Customer-focused and service-oriented.
Positive, proactive, and willing to learn.
Accountable and committed to following through on commitments.
Professional in their dealings with customers and colleagues.
Committed to delivering a high standard of service and accuracy.
What We Offer
Competitive remuneration package.
Supportive and collaborative team environment.
Ongoing training and development opportunities.
Stable employment within a growing business.
Opportunity to develop your skills and build a long-term career.
If you are a dependable team player who enjoys helping customers, takes pride in doing things right the first time, and is eager to learn and grow, we would love to hear from you.
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