Account Manager Colocation

Manage key colocation customers, drive revenue growth and help shape Australia's critical communications infrastructure.

It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities. We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed. As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.

Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments.

As Account Manager, Colocation, you'll be the primary relationship manager for BAI’s radiocommunications customers, ensuring the seamless delivery of business-as-usual colocation services while identifying opportunities to drive growth. Working closely with teams across Engineering, Operations, Legal, Finance and Service Delivery, you’ll manage customer requests from application through to completion, delivering excellent outcomes and maintaining strong customer partnerships. This role is ideal for a commercially minded account manager who enjoys building relationships, solving problems and contributing to the growth of critical telecommunications infrastructure.

Key Responsibilities

• Act as the primary point of contact for radiocommunications customers across BAI’s colocation portfolio.
• Manage new site applications, equipment upgrades, renewals, licence variations and access requests from initiation through to completion.
• Build and maintain strong relationships with customer stakeholders at operational and management levels.
• Prepare, present and negotiate commercial proposals aligned with BAI’s pricing frameworks.
• Identify opportunities to expand services, increase capacity and grow revenue within existing accounts.
• Monitor account performance, pipeline activity and revenue outcomes, providing regular reporting and insights.
• Resolve customer issues and escalations in partnership with internal stakeholders.
• Maintain accurate customer, commercial and pipeline data within Salesforce.
• Support colocation growth initiatives and contribute to continuous improvement of customer lifecycle processes.
• Stay informed on telecommunications infrastructure trends, industry developments and market opportunities.

LET'S HEAR ABOUT YOU

You’ll bring a customer-first mindset, commercial acumen and a passion for building long-term partnerships. You thrive in a collaborative environment, confidently managing multiple stakeholders while balancing customer expectations, revenue objectives and operational outcomes.

To be successful, you’ll have:

• Experience in account management, sales or customer relationship management within telecommunications, infrastructure or a related industry.
• Proven success managing customer portfolios and delivering against revenue, performance and service outcomes.
• Knowledge of colocation, tower infrastructure, site sharing arrangements or telecommunications network environments.
• Experience coordinating new site applications, infrastructure upgrades or similar operational processes.
• Strong commercial and contractual understanding, including pricing, proposals and agreement renewals.
• Ability to negotiate mutually beneficial outcomes while strengthening customer relationships.
• Confidence analysing performance data, maintaining pipeline visibility and reporting on account outcomes.
• Proficiency using CRM platforms such as Salesforce to manage customer activity and opportunities.
• Outstanding communication, stakeholder engagement and problem-solving skills.
• Knowledge of the Australian telecommunications or mobile network operator landscape is highly regarded.
• Relevant tertiary qualifications are advantageous.

BENEFITS & CULTURE

At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals. Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive.

Why join us?

• Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
• Strong focus on development with a performance framework and LinkedIn Learning access.
• Flexible work options, gender-neutral parental leave, study and volunteer leave.
• Recognition programs for high performance and peer appreciation.
• Corporate discounts and novated leasing via SG Fleet.
• A referral program that reflects our positive culture.

BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.