At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients.
- Company: Fast-growing tech and cybersecurity consultancy with a focus on innovation.
- Benefits: Gain exposure to cloud tech, cybersecurity, and IT automation while earning a competitive salary.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: 3+ years of IT support experience and strong troubleshooting skills.
The predicted salary is between 67500 - 82500 $ per year.
A fast-growing technology and cybersecurity consultancy is looking for an
IT Support Engineer to join its Client Support team.
This is an excellent opportunity to work with enterprise and financial services clients, delivering high-quality technical support while gaining exposure to cloud technologies, cybersecurity, and IT automation.
Key Responsibilities
- Deliver remote and onsite technical support across end-user devices, cloud platforms, infrastructure, and security systems.
- Act as an escalation point for junior support engineers, providing technical guidance and mentoring.
- Troubleshoot and resolve complex hardware, software, networking, and application issues.
- Take ownership of incidents and service requests, ensuring timely resolution and clear communication in line with service level agreements.
- Coordinate with infrastructure, network, and cybersecurity teams to resolve critical technical issues.
- Provision hardware, deploy software, and support end-user devices, including laptops and workstations.
- Monitor systems and respond to operational and security alerts.
- Maintain accurate technical documentation, troubleshooting records, and root cause analyses.
- Ensure all support activities comply with internal policies, industry standards, and security best practices.
Requirements
- 3+ years of IT support experience, ideally within an MSP or financial services environment.
- Strong experience supporting Windows and mac OS environments.
- Hands-on administration of Microsoft 365.
- Solid understanding of networking fundamentals including DNS, DHCP, VPN, and TCP/IP.
- Experience supporting cloud or hybrid infrastructure environments.
- Familiarity with automation tools or AI-assisted support platforms.
- Understanding of identity management, endpoint security, and IT security best practices.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication and stakeholder management skills with a client-focused approach.
BAH Partners specializes in placing the leading technology and quantitative talent into Asia Pacific's premier financial and technology-driven organizations.
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Information Technology Support Engineer in Sydney employer: BAH Partners Limited
Join a leading global quantitative trading firm in Sydney, where innovation meets opportunity. As a C# Developer, you'll thrive in a dynamic work culture that fosters collaboration with traders and quantitative researchers, driving your professional growth while developing cutting-edge trading systems. Enjoy competitive compensation, comprehensive health benefits, and the chance to make a significant impact in the fast-paced world of quantitative trading.
