At a Glance
- Tasks: Lead a team to create amazing customer experiences and manage daily store operations.
- Company: Join Baby Bunting, Australia's largest nursery specialty retailer, dedicated to supporting parents.
- Benefits: Enjoy competitive salary, team discounts, paid parental leave, and career development pathways.
- Other info: Convenient Geelong location with easy transport access and great food options nearby.
- Why this job: Step into leadership and make a real impact in a supportive, friendly team culture.
- Qualifications: Experience in customer service, natural leadership skills, and ability to thrive in fast-paced environments.
The predicted salary is between 56700 - 69300 $ per year.
Baby Bunting is Australia's largest nursery specialty retailer, dedicated to supporting parents through every step of their journey. Our purpose is to share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.
As a Customer Service Manager at Baby Bunting, you will help deliver personalised, impactful service and drive a positive team culture. Located in the Geelong retail precinct near Waurn Ponds with easy bus access and plenty of parking, this role offers a supportive team, great product range, and convenient amenities.
Employment Type: Full-time Permanent
Roster: Sunday - Thursday
About the Role
As a Customer Service Manager, you'll work closely with our store management team to develop your leadership skills while helping to run the day-to-day operations of our dynamic store environment. This role is your stepping stone into a rewarding career in retail leadership, with unlimited growth potential!
Here’s what you’ll be doing:
- Guiding and supporting our team to connect with customers, educate them on our products, and build genuine, lasting relationships.
- Keeping the store looking its best by ensuring visual merchandising and promotional displays are on point.
- Promoting a culture of safety by upholding OH&S standards at all times.
- Managing key performance indicators including Safety, Sales, Loyalty, and Net Promoter Score (NPS).
We’re Looking For Someone Who:
- Has a strong background in customer service, ideally in a retail or hospitality environment.
- Has a proven track record of meeting and exceeding sales targets and KPIs.
- Possesses natural leadership qualities – you motivate and inspire others with ease.
- Is confident in fast-paced environments and can juggle multiple priorities.
- Has clear, effective communication and a flair for engaging with both customers and team members.
The Perks & Benefits
- Training pathways to support your growth and career development.
- Amazing team discounts.
- Paid parental leave to support you and your family.
- Employee Assistance Program for your wellbeing.
- Competitive salary.
- A supportive, friendly team culture that celebrates wins and supports your goals.
Our Hiring Process
- Apply online – Submit your application.
- Complete a quick Sapia interview – A text-based chat, with one video question you can do in your own time.
- Get assessed fairly – Your responses are evaluated without bias.
- Move to MS Teams interview with our Recruitment team – If successful, you’ll be invited to meet with the hiring manager in-person.
- Move to face-to-face interview(s) – If successful, you’ll be invited to complete pre-employment checks.
- That’s it! – A simple, fast, and fair process designed for you.
Please note: Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check. Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check.
Customer Service Manager in Geelong employer: Baby Bunting Pty
As Australia's largest and most beloved baby retailer, we pride ourselves on fostering a family-oriented work culture that values growth, collaboration, and exceptional customer service. Our Area Manager role offers a unique opportunity to lead multiple stores across Sydney, with access to comprehensive training pathways, generous employee benefits, and the chance to make a meaningful impact in the community. Join us and be part of a passionate team dedicated to providing outstanding experiences for families while enjoying a supportive environment that prioritises your professional development.
