At a Glance
- Tasks: Provide IT support and resolve technical issues for users across Australia, NZ, and the UK.
- Company: Join Babcock Australasia, a leading defence company with a supportive culture.
- Benefits: Flexible working hours, generous leave entitlements, and professional development opportunities.
- Other info: Enjoy a diverse range of technologies and genuine growth opportunities.
- Why this job: Kickstart your IT career while helping others in a dynamic, fast-paced environment.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 56700 - 69300 $ per year.
Location: Adelaide, SA, AU, 5000
Onsite or Hybrid: OnSite
Full time, permanent role based in the Adelaide CBD. Join a high-performing IT team supporting users across Australia, New Zealand and the UK. Build your IT career with ongoing learning and development opportunities.
About the Role
If you're passionate about technology and thrive on helping others, this is your opportunity to join a high-performing IT team supporting users across Australia, New Zealand and the UK. As a Service Desk Technician, you'll be the first point of contact for IT support, providing technical assistance, resolving issues, and delivering an exceptional customer experience in a fast-paced and collaborative environment.
Working within a modern and dynamic IT function, you'll support a broad range of technologies including desktops, laptops, networks, telecommunications, and collaboration tools. You'll play a key role in keeping our people connected and productive, while building your technical expertise and developing your career alongside experienced IT professionals.
This role operates on a 4 days on, 4 days off roster with 10-hour shifts, including weekends, providing national support coverage. Shifts rotate between 5:00am-3:00pm and 7:00am-5:00pm throughout the year to meet business requirements across multiple time zones.
We're looking for a customer-focused problem solver who enjoys troubleshooting, working as part of a team, and continuously improving the way IT services are delivered. In return, you'll enjoy a supportive environment, exposure to a diverse range of technologies, and genuine opportunities for professional growth and development.
To be successful, you will bring:
- Australian Citizenship with a Defence security clearance (or the ability to obtain).
- Prior experience in Customer Service and/or a similar IT focused role.
- IT service management knowledge.
- Strong troubleshooting and problem-solving skills across IT environments.
- Ability to prioritise and manage multiple tasks in a fast-paced environment.
Your future at Babcock – what we offer you:
- Agile working policies offering more choice and autonomy.
- Flexible start and finish times, a mix of office and home working, or even condensed working weeks.
- Attractive leave entitlements including wellbeing leave, volunteer leave, paid parental leave, defence reservist leave.
- Supportive and engaging environment with internal development programs and self-led learning modules through LinkedIn Learning.
- Access to study leave and discounts across retail, health, entertainment, travel and much more.
Babcock Australasia combines the best talent and in-country expertise while leveraging the rich 130+ year global heritage of Babcock International Group, a FTSE 100 international defence company. Our team of 1,800+ experienced staff ensure critical services and assets are readily available, affordable, and future proof.
We welcome applications from candidates from all backgrounds and experience; however, due to the defence orientation of this role, the successful candidate must be eligible to obtain a Security Clearance, as defined in the AGSVA guidelines. Please note, should your application progress you may be required to complete pre-employment checks including reference checks, police check, security check, qualifications and right to work.
Babcock Australasia is a Circle Back Initiative Employer - we commit to respond to every applicant.
Service Desk Technician in Adelaide employer: Babcock
Babcock offers a dynamic and collaborative work environment, providing employees with opportunities for ongoing learning and development. The company supports a diverse range of roles, from IT support to aviation services, allowing for career growth in various fields. Employees can expect to be part of high-performing teams that contribute to meaningful projects, enhancing both personal and professional satisfaction.
