At a Glance
- Tasks: Lead workshops, gather requirements, and design scalable ServiceNow ITSM solutions.
- Company: AYAN InfoTech, a dynamic tech company in Brisbane.
- Benefits: Competitive contract with potential extensions and professional growth opportunities.
- Other info: Collaborative environment with a focus on innovation and transformation.
- Why this job: Join an exciting project and make a real impact in IT service management.
- Qualifications: 7+ years of experience in ServiceNow ITSM architecture and strong consulting skills.
The predicted salary is between 121500 - 148500 $ per year.
- AYAN Info Tech is looking for
- Service Now ITSM Architect to join an exciting project based in
Brisbane.
The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.
Role
Service Now ITSM Architect
Location
Brisbane
Contract Duration
2 Months with high possible extensions
Experience
7+ Years
Role Overview
We are seeking an experienced Service Now ITSM Architect with strong expertise in leading customer discovery workshops, requirement gathering, solution architecture, and end-to-end Service Now ITSM implementations.
The ideal candidate will engage with business and IT stakeholders to understand current processes, identify transformation opportunities, and design scalable Service Now solutions aligned with business objectives.
Key Responsibilities
- Discovery & Consulting - Lead customer discovery sessions, workshops, and stakeholder interviews to understand business challenges, existing ITSM processes, and transformation goals.
- Facilitate process-mapping workshops and perform current-state vs. future-state gap analysis.
- Capture and document business, functional, and technical requirements.
- Provide consulting recommendations and define Service Now adoption roadmaps.
- Present solution approaches, effort estimates, implementation strategies, and best practices to customer leadership teams.
- Architecture & Solution Design
• Design end-to-end Service Now ITSM solutions covering
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Service Catalog
- CMDB
- Service Level Management
- Define solution architecture aligned with Service Now best practices and platform governance.
- Create architecture documents, solution designs, process flows, integration diagrams, and implementation roadmaps.
- Ensure scalability, security, maintainability, and performance of proposed solutions.
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ServiceNow ITSM Architect – Brisbane employer: Ayan Infotech Pty
AYAN InfoTech is an exceptional employer, offering a dynamic work environment in Melbourne where innovation and collaboration thrive. With a strong focus on employee growth, the company provides ample opportunities for professional development through engaging projects and a supportive culture that values technical leadership and knowledge sharing. Join us to be part of a team that not only embraces cutting-edge technology but also fosters a sense of community and purpose in every role.
