Manager, Customer Deployments in Sydney

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.

Your Impact

As the Manager, Customer Deployments, you will lead a team responsible for delivering successful implementations of Axon Enterprise’s products, including Axon Evidence, associated software solutions, and hardware sensors. Your team will guide customers through onboarding, configuration, training, deployment & early adoption, ensuring each solution is implemented smoothly and aligned with the customer’s operational needs. Beyond delivering projects, this role focuses on creating exceptional customer experiences at every stage of the implementation journey.

What You'll Do

• Team Leadership: Guide, mentor, and develop the Service Delivery Team, fostering a collaborative and high-performance culture.
• Resource Management: Effectively manage team resources, ensuring optimal allocation and utilization of skills and expertise to meet project demands.
• Complex Deployments: Lead and manage a team responsible for executing complex, enterprise-grade product deployments.
• Stakeholder Collaboration: Work closely with business and IT leaders to define the vision, scope, and delivery timelines for project deliverables.
• Technical Expertise: Maintain a deep understanding of Axon products and services, ensuring the team successfully installs, configures, and tests solutions.
• Feedback & Documentation: Document customer feature requests and issues, providing critical feedback to sales and product management teams for continuous improvement.
• Strategic Planning: Work closely with the PSO Commonwealth Director and Sr. International Director to align on strategic initiatives.

What You Bring

• Leadership Experience: Proven experience in managing teams, with strong leadership skills to guide and develop talent in a dynamic environment.
• Specialised Knowledge: Proven operating experience in areas such as Digital Video, Mobile Communications, or SaaS.
• Project Management Skills: Experience in project management and resource tracking.
• Technical Acumen: Comfort with basic networking concepts and mobile applications.
• Professional Experience & Industry Insight: A solid understanding of the company's solutions and products.
• Willingness to Travel: Availability to travel (40%) within Australia, with occasional international travel.
• Educational Background: Bachelor’s degree in Management, Business or Information Technology, Information Systems, or applicable Technical Engineering.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.