At a Glance
- Tasks: Provide onsite and remote IT support, troubleshoot issues, and ensure smooth operations.
- Company: Axiom Technologies, a leading provider of Managed IT solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Exciting environment with potential for career advancement.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: 4-5 years in Desktop Support with strong Windows and Microsoft 365 knowledge.
The predicted salary is between 62100 - 75900 $ per year.
Desktop Support Officer -Brisbane, Queensland, Australia
Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally.
Please visit our website for more information about what we do at www. axiomtechnologies. com
We are looking for an experienced
Desktop Support Officer - End User Computing (EUC) to provide onsite and remote IT support, troubleshoot technical issues, and ensure smooth IT operations.
The ideal candidate will have strong hands- on experience in desktop support, Windows environments, Microsoft 365, and IT service management.
Key Responsibilities
- Provide Level 2 desktop and EUC support for desktops, laptops, mobile devices, printers, and peripherals.
- Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
- Support Windows 10/11, Microsoft 365, Outlook, Teams, One Drive, and Share Point.
- Manage incidents and service requests through Service Now or other IT ticketing tools.
- Perform device installation, configuration, deployment, upgrades, and break/fix activities.
- Support Active Directory, Microsoft Intune, and MECM/SCCM for endpoint management.
- Troubleshoot connectivity issues related to TCP/IP, DNS, and DHCP.
- Assist with endpoint security, MFA, Bit Locker, antivirus, and system recovery.
- Maintain IT asset inventory and coordinate device replacements, repairs, and warranty claims.
- Prioritise incidents, meet SLA requirements, and escalation complex issues when necessary.
- Provide meeting room and conference room technology support.
- Maintain technical documentation and knowledge articles.
- Required Skills & Experience
- 4-5 years of experience in Desktop Support, EUC, or IT End User Support.
- Strong knowledge of Windows 10/11 and Microsoft 365 applications.
- Hands- on experience with Active Directory, Intune, and MECM/SCCM.
- Experience with Service Now or similar IT service model in a similar role
- 4+ years of relevant experience.
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Desktop Support Officer – Brisbane in Melbourne employer: Axiom Technologies
Axiom Technologies is an exceptional employer that fosters a collaborative and innovative work culture, perfect for a Senior Network Engineer looking to make a significant impact. With a focus on employee growth, we offer ongoing training and development opportunities, ensuring you stay at the forefront of technology while working in a dynamic environment across multiple sites in Australia. Join us to be part of a team that values your expertise and encourages meaningful contributions to our network solutions.
