At a Glance
- Tasks: Provide top-notch support for desktops, laptops, and mobile devices while troubleshooting issues.
- Company: Join Axiom Technologies, a global IT services partner with a dynamic work culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Collaborate with a passionate team and grow your skills in a supportive environment.
- Why this job: Make a real difference by helping users solve tech problems every day.
- Qualifications: Bachelor's in IT or related field, plus 2+ years of desktop support experience.
The predicted salary is between 62100 - 75900 $ per year.
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www. axiomtechnologies. com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.
This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via ticketing system, phone, or in-person.
- Install, upgrade, and maintain operating systems (Windows/mac OS/Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding/offboarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Collaborate with other IT teams on escalated issues or project-related tasks.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
Qualifications Required
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Strong knowledge of Windows OS, Office 365, and basic networking concepts.
- Familiarity with ticketing systems like Service Now, Zendesk, or JIRA.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
Experience in a similar role
2+ year of experience in a desktop support, helpdesk, or IT technician role.
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IT Desktop Support Engineer – Thursday Island in Brisbane employer: Axiom Technologies
Axiom Technologies is an exceptional employer that fosters a collaborative and innovative work culture, perfect for a Senior Network Engineer looking to make a significant impact. With a focus on employee growth, we offer ongoing training and development opportunities, ensuring you stay at the forefront of technology while working in a dynamic environment across multiple sites in Australia. Join us to be part of a team that values your expertise and encourages meaningful contributions to our network solutions.
