At a Glance
- Tasks: Provide front-line support for vital records solutions and troubleshoot customer issues.
- Company: Join Axiell, a global leader in public service technology.
- Benefits: Flexible work location, collaborative team, and opportunities for growth.
- Other info: Diverse experiences are valued; apply even if you don't meet every requirement.
- Why this job: Make a real impact on public services while developing your technical skills.
- Qualifications: Degree in Computer Science and 1-2 years in technical support.
The predicted salary is between 57150 - 69850 $ per year.
Do you want to work with technology that supports registries, public services, and vital records around the world? At Axiell, we develop digital tools that help governments and public agencies manage and deliver vital records services across the world. Registries and vital records organizations use our platforms to register life events, improve service delivery, support accessibility, and connect with the communities they serve. With 20+ offices globally and headquarters in Sweden, we’re on a mission to empower public service, trust, and civic engagement.
We’re now looking for a Support Engineer to join our Registries and Vital Records team and help us continue this important work.
The Role
As a Support Engineer, you will provide front‑line application support to our customers using Axiell’s vital records and civil registration solutions. You’ll work closely with customers, Product Development, QA, and Delivery teams to troubleshoot issues, test fixes, and ensure a high‑quality support experience from implementation through day‑to‑day operations. This role reports to the Customer Support Manager and is ideal for someone early in their career in support who enjoys problem‑solving and customer interaction in a technical environment.
What you’ll do
- Monitor, manage, and resolve customer issues using Jira or Azure DevOps
- Communicate directly with customers to understand and troubleshoot technical problems
- Test fixes and deployments to ensure smooth functionality
- Document cases clearly and manage support queues
- Collaborate with Product Development and QA for issue escalation and resolution
- Contribute to improving support processes and tools
- Provide clear, timely updates to customers and internal stakeholders
What we’re looking for
- A degree in Computer Science or a related field
- 1–2 years of experience in a technical support or similar role
- Strong problem‑solving and debugging skills
- Experience working with Linux / Unix environments
- Knowledge of one or more of the following: C++, Java, Perl, Python
- Experience with Jetty, IDEs (e.g. VS Code), and version control (Git)
- Working knowledge of Jira, Azure DevOps, or similar tools
- Excellent written and verbal communication skills
What success looks like
- Support tickets resolved within agreed SLAs
- Clear, actionable documentation for escalated issues
- Continuous growth in technical skills and product knowledge
Why Axiell
- Work in an international, purpose‑driven company
- Be part of a collaborative support team with close ties to development
- Gain exposure to mission‑critical systems used by public institutions
- Develop your technical skills and grow within a global organization
Location Flexibility
We’re flexible regarding where this role can be based. Our primary locations for the position are Melbourne, but we also welcome applicants from other eligible areas, including Sydney, Brisbane, and Hobart. If you’re based in any of these locations, we encourage you to apply.
Don’t meet every requirement? That’s okay! At Axiell, we value diverse experiences. If you’re excited about the role, we encourage you to apply.
Support Engineer in Melbourne employer: Axiell Group
Axiell is an exceptional employer that champions a collaborative and purpose-driven work culture, making it an ideal place for Support Engineers to thrive. With a focus on employee growth, you will have the opportunity to develop your technical skills while working on mission-critical systems that support public institutions. The flexibility of location, combined with a supportive team environment, ensures that you can contribute meaningfully to our global mission from Melbourne or other eligible areas.
