As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we
Your New Role
Play a pivotal role in providing subject matter expertise across the Blackrock and Matrix platforms, supporting Business and Investment Operations teams with day-to-day activities, platform enhancements, change requests and supporting documentation.
Key Responsibilities:
- Serve as the primary liaison for Front Office and Operations teams, addressing inquiries and requests related to system functionalities (including reports) and data access / set up;
- Lead the resolution of platform issues and service requests, coordinating with technology teams and vendors to minimise business impact;
- Drive platform enhancements and change initiatives, ensuring business requirements are translated into effective solutions;
- Analyse support trends and service performance to identify opportunities for process improvement and platform optimisation; and
- Partner with stakeholders across the business to deliver reliable, scalable and high-performing investment technology solutions.
To be successful in this role you will have the following skills and experience:
- 10+ years of extensive experience in eFront/ Aladdin and Matrix operational, strategic and business transformation initiatives in Superannuation / Financial Services environments.
- Significant experience collaborating with Software vendors. Specific experience with Blackrock and Matrix will be highly regarded.
- Extensive experience in gathering business requirements and translating them into document required by the vendor to manage change requests.
- Expert knowledge of eFront/Aladdin and Matrix modules and data model.
- Proven ability to foster a collaborative and knowledge-sharing environment across Tech and Business teams
Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.
Why you'll love working at Aware Super:
- Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
- Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.
- Work with super humans: You'll work hard and innovate, but also have some fun along the way.
- Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
Senior Front Office Platforms Support employer: Aware Super
Aware Super is an exceptional employer located in the vibrant city of Melbourne, offering a dynamic work culture that prioritises collaboration and innovation. As a Senior Financial Crime & AML Investigator, you will have access to extensive professional development opportunities, enabling you to grow your expertise while contributing to meaningful outcomes for over 1.1 million members. With a strong focus on data analytics and process improvements, Aware Super fosters an environment where your skills can make a real impact in combating financial crime.
