Aware Super in Australia is seeking a Workforce Analyst for a 3-month fixed-term role to develop, maintain, and publish accurate rosters for our contact centre across voice and omni-channel operations. You will balance employee preferences with operational needs, monitor intraday performance, and drive real-time workforce adjustments in partnership with team leaders.
Key experience includes Playvox/Agyle Time and Zendesk proficiency, knowledge of workforce management principles, and the ability
Real-Time Workforce & Roster Analyst (3-Month FTC) employer: Aware Super
Aware Super is an exceptional employer located in the vibrant city of Melbourne, offering a dynamic work culture that prioritises collaboration and innovation. As a Senior Financial Crime & AML Investigator, you will have access to extensive professional development opportunities, enabling you to grow your expertise while contributing to meaningful outcomes for over 1.1 million members. With a strong focus on data analytics and process improvements, Aware Super fosters an environment where your skills can make a real impact in combating financial crime.
