At a Glance
- Tasks: Manage client relationships and drive revenue growth through strategic outreach and account management.
- Company: Dynamic agency focused on client success and innovative solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Join a collaborative team with a focus on growth and client satisfaction.
- Why this job: Be the trusted advisor for clients and make a real impact on their success.
- Qualifications: Experience in account management or business development with strong relationship-building skills.
The predicted salary is between 72000 - 88000 $ per year.
The Account Manager manages the client relationship across its full lifecycle from new business outreach and pitching, through onboarding and ongoing account management. It is the client's primary contact and is responsible for extending client relationships, growing client revenue, and improving the client's experience of service delivery. The Account Manager develops and maintains strategic relationships with existing clients while actively identifying, pursuing, and securing new business opportunities to achieve revenue growth targets.
Key responsibilities
- Conduct outbound outreach to prospective new clients via the Amplifir Outreach Program
- Lead the end-to-end pitch process for new business opportunities
- Coordinate delivery teams in developing pitch content and presenting to prospective clients
- Lead initial account setup and onboarding in line with Amplifir's onboarding process
- Confirm scope, goals and success metrics, and agree the initial set of deliverables with the client
- Create a Client Engagement Plan for each account during onboarding
- Act as the primary strategic point of contact and trusted advisor throughout the full client lifecycle
- Lead renewal conversations
- Lead, facilitate and coordinate regular business reviews with delivery teams
- Identify opportunities to grow the client relationship, increase revenue and extend and improve service delivery across the portfolio
About you
- Experience in account management, client services or business development within an agency or professional-services environment
- Strong commercial acumen with the ability to understand how the client's business operates and therefore make decisions to drive profitability, revenue, client retention and lead pricing conversations
- Excellent relationship-building and stakeholder management, from day-to-day contacts through to senior decision-makers
- Confident leading strategic conversations
- Skilled at synthesising input from multiple internal teams into one clear, client-ready narrative
- Skilled at Planning & Organising by setting objectives, breaking down work into achievable steps, developing schedules and assigning tasks, with strong follow-through on commitments and escalations
Senior Account Manager in Melbourne employer: Awake HR Consulting
As a Senior Account Manager at our company, you'll thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages personal growth. Located in a vibrant area, our team is dedicated to fostering meaningful client relationships while ensuring you have the resources and autonomy to excel in your role.
