At a Glance
- Tasks: Assist customers with inquiries, track orders, and resolve issues efficiently.
- Company: Farnell, a global leader in tech distribution with a supportive culture.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to develop your career in a thriving tech company.
- Why this job: Join a dynamic team and enhance your problem-solving skills while helping customers.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 47250 - 57750 $ per year.
Farnell
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Job Summary
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal Responsibilities
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
- May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.
Job Level Specifications
Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.
Work Experience
Typically requires a minimum of two years of related experience.
Education and Certification(s)
High School Diploma or equivalent
Distinguishing Characteristics
Must have computer, email, phone, communication and problem solving skills.
Must be able to multi-task and work in a fast paced environment.
May require fluency in more than one language.
Additional Information
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
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Customer Development Representative in Sydney employer: Avnet
Farnell, an Avnet company, is an exceptional employer that fosters a dynamic work culture where innovation meets collaboration. Located in a vibrant area, employees benefit from comprehensive training programs and career advancement opportunities, ensuring personal and professional growth. With a strong emphasis on teamwork and customer satisfaction, Farnell offers a rewarding environment for those looking to make a meaningful impact in the sales and solutions space.
