Vehicle Return Agent / Outdoor Customer Service Representative (Fulltime)
We are looking for help at Melbourne Airport to serve our valued customers. This opportunity in what we call a 'Return Agent' capacity will be for an ongoing Fulltime role.
- Fulltime Permanent role (38 hours per week)
- Full training provided to help you achieve your goals & reach your potential
- Supportive, friendly, and caring culture
- Opportunity to grow and move internally within our business
About the Role
As aReturn Agentyouarethe first point of contact atour operations.This position isresponsible for greeting ourcustomer upon their arrival at ourrentallocation.In this position you will assist with thecheck-inof therenter’svehicle and vehicle details.
What you’ll do
- Great customer in a friendly manner and help expedite the rental car return process to help get customers on their way
- Assess vehicle for any potential new damages and report it as per ABG’s vehicle damage procedure
- Review returned vehicle gas levels and car kilometers while accurately inputting them into our hand held devices when needed
- Clean and prepare vehicles as per company standards
What we’re looking for
- Applicants must have a full and valid driver’s licence
- This is a full-time position that requires opened availability to work days, weekends, nights, etc (as this is a permanent role, we won’t be able to consider Working Holiday Visa Holders at this stage unfortunately)
- Previous experience within retail, hospitality, customer service, sales or similar roles
- Ability to work in a fast paced environment while delivery exceptional customer service
- Ability to follow procedures and adhere to company guidelines and standards
- Comfortable learning and using various computer systems to accurately input rental information
Benefits and Perks
- Competitive Rate + loadings/overtime rates +performance Bonuses
- Employee discounts oncar rentalacross Avis Budget Group
- Full training providedto help you achieve your goals & reach your potential
- Wellbeing programmeincluding discounted life insuranceoptions +discounted health cover+superannuationoptions
- Employee Assistance Programme(EAP)provided by Converge – 24/7 support for your mental health and wellbeing
About Avis Budget Group
We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry.
Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Melbourne AirportVictoriaAustralia
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Vehicle Return Agent / Outdoor Customer Service Representative (Fulltime) in Melbourne employer: Avis Budget Group
At Avis Budget Group, we pride ourselves on being a fantastic employer that values hard work and attention to detail. Located at Melbourne Airport, our supportive and friendly culture fosters employee growth through comprehensive training and internal mobility opportunities. With competitive pay, performance bonuses, and a strong wellbeing programme, we ensure our team members feel valued and empowered in their roles.
