At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for premium customers.
- Company: Join Avis Budget Group, a leader in innovative transportation solutions.
- Benefits: Competitive pay, performance bonuses, wellbeing programs, and employee discounts.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the face of customer service and make a real impact every day.
- Qualifications: Must have a valid driver's licence and experience in customer service.
The predicted salary is between 17.1 - 20.9 $ per hour.
Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!
What You’ll Do:
- You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return.
- Clear communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner.
- You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer's luggage.
What We’re Looking For:
- A full and valid Australian driver’s licence
- Availability to work a rotating roster (including weekends, evenings, and public holidays)
- At least 1 year's experience in customer service, retail or hospitality
- Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.
- Ability to work in a fast-paced environment while delivering exceptional service.
- Comfortable using computer systems to manage bookings and rental information.
- Excellent written and verbal communication skills
- Strong attention to detail and ability to follow procedures
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Melbourne Airport Victoria Australia
Concierge / Customer Service Specialist in Melbourne employer: Avis Budget Group
At Avis Budget Group, we pride ourselves on being a fantastic employer that values hard work and attention to detail. Located at Melbourne Airport, our supportive and friendly culture fosters employee growth through comprehensive training and internal mobility opportunities. With competitive pay, performance bonuses, and a strong wellbeing programme, we ensure our team members feel valued and empowered in their roles.
