At a Glance
- Tasks: Lead a dynamic team at Canberra Airport and manage daily operations.
- Company: Join Avis Budget Group, a global leader in mobility solutions.
- Benefits: Enjoy competitive pay, a company vehicle, and employee discounts.
- Other info: Supportive culture with a focus on mental health and wellbeing.
- Why this job: Step into a leadership role with training and growth opportunities.
- Qualifications: Previous supervisory experience and strong customer service skills required.
The predicted salary is between 62100 - 75900 $ per year.
Looking to step into a managerial position? We have just the opportunity for you at the Canberra airport!
Leadership role
Canberra Airport based
Training provided to help you achieve your goals & reach your potential
Supportive, friendly, and caring culture
Large international organisation with opportunity to move internally
About the role:
As a Duty Manager, you will control the day-to-day operations of all staff and fleet at the Airport. This will include the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members in general and the flow of vehicles in the car park and wash. This is a busy role with no two days the same and is critical to the operation of our business!
Key duties and responsibilities would include:
- Leading and managing the team on shift through sales coaching and mentoring
- Marketing Avis Budget products and services through identifying customer needs, maximising sale opportunities and meeting sales goals set by management.
- Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition, and roadworthiness
- Ensure that returned vehicles are checked for body damage and report where necessary
- Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.
- Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Branch Manager.
- Rostering and scheduling employees matching the needs of the business
- Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set.
- Participating in recruitment and selection of new staff where required
What we are looking for:
- Previous experience in supervisory or leadership role with sound coaching and mentoring skills
- Demonstrated understanding and use of Customer Service and Sales techniques and processes
- Excellent verbal and written skills
- Knowledge of Workplace Health and Safety
- A Full Drivers’ license is required and the flexibility to work to a rotating roster
So, what’s in it for you?
- Competitive pay
- Full use of a company vehicle including all petrol, maintenance and insurance
- Uniform and parking provided
- Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
- Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
- Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
If you want to be a part of shaping our business then don’t hesitate, put an application forward by clicking Apply.
Duty Manager / Team Leader – Canberra Airport employer: Avis Budget Group
At Avis Budget Group, we pride ourselves on being a fantastic employer that values hard work and attention to detail. Located at Melbourne Airport, our supportive and friendly culture fosters employee growth through comprehensive training and internal mobility opportunities. With competitive pay, performance bonuses, and a strong wellbeing programme, we ensure our team members feel valued and empowered in their roles.
