Service Coordinator in Melbourne

Hiring now Posted 28 October 2026# Service CoordinatorBox Hill, Melbourne Full-time $60,000 – $70,000 + super, depending on experienceBe the main point of contact for our NDIS participants and Support at Home clients. Visit clients at home, coordinate their services and support workers, and run community activities with them. Apply now* $60k – $70k + super Salary set by your experience.* Full-time, onsite Based at our Box Hill office.* Out in the community Home visits and client outings across Melbourne.* Bilingual team Mandarin and Cantonese speakers welcome.## About the roleAvida Care is a Registered NDIS Provider and Support at Home provider based in Box Hill. We support older people and people living with disability across Melbourne, many of them from Chinese-speaking families.As our Service Coordinator you will be the person clients and families call first. You will get to know them at home, make sure their services run smoothly, look after the support workers who visit them, and bring clients together for activities and outings. The role suits someone who is organised at a desk and warm in a living room.## What you’ll do* Act as the first point of contact for a caseload of NDIS participants, Support at Home clients and their families* Conduct home visits for intake, service planning, reviews and regular check-ins, travelling across Melbourne* Develop and update service agreements and care plans that reflect each client’s goals and funding* Roster and match support workers, arrange replacements, and resolve scheduling issues* Plan, organise and attend group activities, outings and community events with clients* Keep accurate case notes, incident reports and client records in our client management and rostering systems* Monitor service delivery and budgets, follow up feedback, and escalate risks or concerns* Liaise with support coordinators, plan managers, care partners, allied health and other stakeholders* Help uphold the NDIS Practice Standards and the Aged Care Quality Standards## What you’ll bring* Confident computer skills, including Microsoft Office or Google Workspace, email and online client management or rostering systems* Willingness to work onsite at our office and travel regularly for home visits and client activities* Experience in disability, aged care, community services or a similar coordination or customer service role (preferred)* Knowledge of the NDIS and/or Support at Home program (highly regarded)* Excellent communication, organisation and time-management skills, with a warm and respectful approach* Ability to speak Mandarin or Cantonese (highly regarded)* Certificate III/IV in Individual Support, Disability or Ageing, or a related qualification (desirable)## Essential checks* Current full Victorian driver’s licence and a reliable, comprehensively insured vehicle* NDIS Worker Screening Check* National Police Check* Working with Children Check* First Aid and CPR (or willingness to obtain)* Australian working rights## What we offer* $60,000 – $70,000 a year plus superannuation, depending on experience* A full-time role with a growing local provider* Free training and a clear development pathway in care coordination* A respectful, supportive team that values your wellbeing* Work that makes a visible difference to clients and their families## How to applyEmail your resume and a short cover letter to career@avidacare.com.au with “Service Coordinator Application” in the subject line. ## Role at a glanceSalary: $60,000 – $70,000 + super, depending on experienceEmployment: Full-timeLocation: Box Hill, MelbourneWork mode: Onsite, with local travelApply nowQuestions? Call us0477 399 714career@avidacare.com.au## Ready to join us?Send us your resume and we will be in touch soon. #J-18808-Ljbffr