At a Glance
- Tasks: Drive customer renewals and manage key relationships to boost revenue growth.
- Company: Join AVEVA, an award-winning workplace with a collaborative culture.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional development.
- Other info: Be part of a diverse team dedicated to creating transformative technology.
- Why this job: Make a real impact by fostering strong customer relationships and driving business success.
- Qualifications: Experience in renewal management and proven ability to build trusted relationships.
The predicted salary is between 62100 - 75900 $ per year.
Location: AVEVA Offices in Australia
Employment Type: Full time, regular, hybrid work arrangements
The job drives customer renewals, retention, and recurring revenue growth by managing key customer relationships, collaborating with sales teams, and proactively mitigating renewal risks to achieve business targets.
Key Responsibilities
- Drive Renewal Performance: Achieve renewal quotas and key business metrics, including on-time renewals and successful resolution of escalated renewal contracts.
- Develop Strategic Renewal Plans: Understand customer requirements, introduce customers to the renewal cycle/process, and create and execute MEDDPIC-based renewal strategies in collaboration with Sales and Customer Success teams to maximize retention and growth.
- Identify Growth Opportunities: Proactively uncover cross-sell and upsell opportunities, engaging customers directly or transitioning opportunities to Account Managers when appropriate.
- Manage End-to-End Renewal Execution: Own the complete renewal lifecycle from customer engagement through quotation, forecasting, purchase order management, and contract closure.
- Strengthen Customer and Internal Partnerships: Maintain accurate Salesforce records, build trusted customer relationships, collaborate with Customer Success, Sales, and Channel Partners, and provide reporting and operational support to improve renewal effectiveness and reduce churn.
- Other Duties may include: Support evolving renewal processes aimed at improving renewal efficiency, provide accurate reporting specifically for Late Renewals, Renewal migration and Churn including reasons for cancellation for analysis, provide assistance to sales team related to global accounts that may exist in the territory, assist Business with any other activity required to fulfil role.
Desired Skills
- Strong expertise in renewal management, including the application of renewal processes, commercial policies, pricing strategies, and contract governance.
- Demonstrated ability to manage a complex portfolio of accounts, effectively balancing multiple priorities while maintaining customer satisfaction, engagement, and renewal momentum.
- Proven enterprise sales and account management experience, with a successful track record of building trusted relationships and influencing senior stakeholders, including VP Operations, CTOs, CIOs, and other executive decision-makers.
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers’ needs and deliver tailored solutions. If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team. You’ll also be joining an award-winning workplace. AVEVA is Great Place to Work® Certified™ in multiple countries, reflecting the culture our people create every day.
Background Check
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
Equal Opportunity Employer
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Renewals Account Manager employer: AVEVA
AVEVA is an exceptional employer, offering a dynamic work environment in Sydney where innovation and collaboration thrive. With a strong commitment to diversity, equity, and inclusion, employees benefit from extensive growth opportunities and the chance to work on impactful projects that shape critical infrastructure. As a Great Place to Work® Certified™ company, AVEVA fosters a culture of respect and support, making it an ideal choice for those looking to make a meaningful contribution through technology.
