Service Coordinator in Melbourne

The Opportunity

Redmond Park Retirement Living is located in the heart of Princes Hill, offering residents a rich and fulfilling lifestyle steps from Lygon Street, Carlton's cafés, and easy tram connections to the CBD. Our residents enjoy spacious, premium apartments alongside a full range of amenities.

As a Service Coordinator you will provide key support and be a trusted and friendly presence within the village, supporting residents and assisting with day-to-day needs, enquiries, and incidents. You’ll enjoy being part of a lively community and thrive in a role with variety and strong resident connection. With our villages operating around the clock, flexible availability is required, including overnight shifts when needed.

We currently have a casual opportunity available helping our team on an ad-hoc basis with covering leave or when we need an extra pair of hands! Availability will be asked on application. This opportunity is also working at our neighbouring communities at Heidelberg and Kew.

Your Impact:

• Supporting café and kitchen teams during meal services to create an enjoyable dining experience.
• Provide general admin and concierge services to residents and assist with any resident requests such as creating resident newsletters, event flyers and helping communicate activities and updates.
• Be the first responder to any village issues that arise including emergency calls, safety & security issues and providing first aid where needed.
• Coordinate fun, social and inclusive activities for the residents.
• Providing all-rounder support across the village, including light domestic duties and maintaining shared spaces to a high standard.
• Assisting with administrative tasks such as creating resident newsletters, event flyers and helping communicate activities and updates.

What you will bring:

• Experience delivering great customer service in a community-focused environment (e.g. background in hospitality, retail, aged care or administration).
• A welcoming and dependable nature, with confidence working autonomously.
• Flexibility to assist with ad hoc duties across the village, including amenities upkeep, food and beverage support, and basic admin tasks.
• Confidence and responsibility to manage incidents and support residents during overnight stays.
• Adaptable and flexible with rostering and shift arrangements as we staff our communities 24 hours a day.
• Current First Aid & CPR Certificate (or willingness to obtain prior to employment).

What we offer:

• $37.93/hr (including casual loading) + superannuation + relevant award entitlements including penalty rates, overtime and allowances.
• Employee Referral Program and Employee Assistance Program.
• Discounts to Health Insurance and Retail & Leisure partner providers.
• Annual flu vaccinations and skin checks.
• The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community.
• Sleepover accommodation, allowance and amenities provided (if you stay overnight).

Who we are:

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide.

We're a dedicated group of over 1000 caring, friendly team members; united with our core values: Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.