25d ago , from Avant by Doctors for Doctors
Be the face of IT in a people-focused support role.
We're looking for a customer-focused Desktop Support Officer to join our IT team. In this hands-on role, you'll provide exceptional support to employees across the business, ensuring they have the technology and assistance they need to work effectively.
You'll be responsible for supporting end-user devices, mobile technology, Microsoft 365 applications, meeting room technology, and desktop-related issues while delivering an outstanding user experience.
Key Responsibilities
- Provide onsite and remote desktop support to employees across the business
- Manage the lifecycle of laptops, mobile phones and peripherals, including provisioning, deployment and asset management
- Support Microsoft Intune device management and compliance
- Troubleshoot hardware, software, Microsoft 365 and Teams issues
- Maintain meeting room and video conferencing technology
- Prepare and deploy equipment for new starters
- Manage and resolve incidents through the IT service management platform
- Assist in maintaining security and compliance standards for end-user devices
About You
- 1-2 years' experience in a Desktop Support, Service Desk or IT Support role
- Experience supporting Microsoft 365, Teams and Windows environments
- Working knowledge of Microsoft Intune and Mobile Device Management (MDM)
- Experience with Active Directory user administration
- Excellent communication and customer service skills
- Strong troubleshooting skills and a proactive approach to problem solving
- Ability to prioritise tasks and work effectively in a fast-paced environment
Why Join Us?
- Highly visible role with exposure to stakeholders across all levels of the business
- Opportunity to work with modern workplace technologies and continuously develop your skills
- Supportive team environment with opportunities for growth
- Hybrid working arrangement with 4 days per week in the office
Desktop Support Officer in Sydney employer: Avant by Doctors for Doctors
Avant is an exceptional employer, offering a unique opportunity to work within a member-owned organisation dedicated to supporting Australia's healthcare professionals. With a strong focus on professional development, employees benefit from mentoring opportunities, exposure to diverse financial services, and a collaborative culture that prioritises continuous improvement and member outcomes. Located in Australia, Avant fosters an inclusive workplace that values diversity and encourages contributions from all backgrounds, making it a rewarding environment for those seeking meaningful employment.
Contact Details:
Avant by Doctors for Doctors Recruitment Team
