At a Glance
- Tasks: Be the friendly face of our service department, assisting customers and managing bookings.
- Company: Join Sydney City Kia & Subaru, part of a leading automotive group with a vibrant culture.
- Benefits: Enjoy career growth, exclusive vehicle offers, and access to wellness programs.
- Other info: Join a diverse team with regular social events and support programs.
- Why this job: Make a difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office are essential.
The predicted salary is between 16.2 - 19.8 $ per hour.
About Us
Sydney City Kia and Subaru are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand. At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do. We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.
About The Role
Due to continued growth, we are looking for a Service Receptionist to join the team. As a Service Receptionist, you will be the first point of contact for customers visiting or contacting the service department. You play a key role in delivering a positive customer experience by providing a welcoming, professional, and efficient front-desk service while supporting the service team with administrative and customer coordination tasks.
In this role you will:
- Answer incoming service calls and return calls on behalf of the service department
- Prepare daily repair orders, including key tags, campaign checks, warranty verification, and updating customer details in ERA
- Assist customers with booking taxis, hire cars, or providing directions
- Support the concierge in welcoming service clients and managing vehicle check ins and check outs
- Perform general administrative duties, including banking and filing
- Manage the service department email inbox, responding to enquiries and requests in a timely manner
Our ideal candidate will possess the following:
- Strong commitment to delivering high levels of customer service
- Ability to follow processes and procedures to meet company standards
- Proficient in Microsoft Office and able to adapt to new technologies
- High attention to detail with well-developed verbal and written communication skills
- Ability to multitask, prioritise duties, and work efficiently within a team environment
- Previous experience in a similar role or within the retail automotive industry is desirable
Why Join Autosports Group?
- Accelerated career growth with a defined pathway, and ongoing professional development
- ASG Paid Parental Leave to support you and your family
- Access to exclusive OEM offers on new vehicles across all dealerships
- Access to premium, factory-backed training to keep your skills at the industry forefront
- Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
- Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network
- Referral bonus incentives for employees and their friends/family
- Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
- Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement
Service Receptionist – Sydney employer: Autosports Group
Autosports Group offers an exceptional work environment for the Prestige Auto Sales Leader role, located in the vibrant eastern suburbs of Melbourne. With a strong focus on employee growth and development, you will have access to ongoing training and mentorship while leading a passionate team dedicated to delivering outstanding customer experiences. The company fosters a collaborative culture that values innovation and excellence, making it an ideal place for those looking to thrive in the luxury automotive sector.
