- Location441 Malvern Rd,South Yarra, VIC, 3141,Australia
- Employee TypeFull-time Permanent - 76
Contact information
- Contact NameHart M.
- Contact Phone0399983***
- Contact ************@autosportsgroup.com.au
Description
We are seeking a customer-focused and motivated Service Advisor to join the team at Volvo Cars South Yarra.
This is an exciting opportunity to work with a premium automotive brand, delivering an exceptional service experience and acting as the key link between our customers and workshop team.
About the Role
As a Service Advisor, you will be responsible for managing the customer service journey from booking through to vehicle handover. You will ensure clear communication, accurate job management, and a high standard of customer satisfaction at all times.
Key Responsibilities
- Greet and assist customers in a professional and friendly manner
- Manage service bookings, job cards, and repair order progression
- Communicate vehicle updates, quotes, and repair timelines to customers
- Liaise with technicians to ensure efficient workflow and accurate diagnostics
- Upsell additional services where appropriate and aligned to customer needs
- Ensure all documentation and invoicing is completed accurately
- Maintain high customer satisfaction and dealership standards
About You
- Strong customer service and communication skills
- Pentana DMS experience preferred but not essential
- Automotive dealership or service advisor experience (preferred)
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and administration skills
- Confident using systems and managing workflow processes
- A team player with a proactive attitude
What We Offer
- Opportunity to work with a premium brand
- Supportive and professional dealership environment
- Ongoing training and career development
- Stable, full-time position within a reputable group
If you are passionate about customer service and enjoy working in the automotive industry, we would love to hear from you.
Service Advisor employer: Autosports Group
Autosports Group offers an exceptional work environment for the Prestige Auto Sales Leader role, located in the vibrant eastern suburbs of Melbourne. With a strong focus on employee growth and development, you will have access to ongoing training and mentorship while leading a passionate team dedicated to delivering outstanding customer experiences. The company fosters a collaborative culture that values innovation and excellence, making it an ideal place for those looking to thrive in the luxury automotive sector.
