Doncaster JLR are owned by Autosports Group (ASG), which is a large listed retail automotive group representing the world's greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.
At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values- Strive for Excellence, Care, The Village, and Lead Change- guide everything we do. We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.
About The Role:
Due to continued growth, we are seeking a Service Advisor to join our high-performing Service team. This customer-facing role is critical to delivering a seamless, premium aftersales experience, acting as the key point of contact between our valued clients and the workshop. You will combine exceptional customer service with strong organisational skills, ensuring transparency, efficiency, and trust throughout the service journey aligned with the luxury brands we represent.
In this role you will:
- Act as the primary point of contact for service customers from booking through to vehicle handover
- Build strong, long-term relationships with clients by delivering personalised, premium service
- Accurately interpret customer concerns and communicate repair requirements to technicians
- Prepare and explain service estimates, invoices, and repair recommendations
- Coordinate workflow between customers, technicians, and parts to ensure timely completion
- Provide regular updates to customers on vehicle progress and approvals
- Identify upsell opportunities in line with manufacturer guidelines and customer needs
- Ensure compliance with dealership processes, manufacturer standards, and warranty requirements
- Maintain accurate customer and vehicle records within the DMS
- Collaborate closely with Parts, Sales, and Workshop teams to exceed customer expectations
Our ideal candidate will possess the following:
- Previous experience as a Service Advisor in an automotive dealership (prestige brand experience highly regarded)
- Strong customer service and communication skills with a professional, polished approach
- Excellent organisational and time-management abilities
- Ability to thrive in a fast-paced, high-volume service environment
- Strong attention to detail and commitment to accuracy
- A customer-first mindset with a passion for premium brands
- Intermediate computer skills and experience with DMS systems (preferred)
- Valid drivers licence
Why Join Autosports Group?
- Accelerated career growth with a defined pathway, and ongoing professional development
- ASG Paid Parental Leave to support you and your family
- Access to exclusive OEM offers on new vehicles across all dealerships
- Access to premium, factory-backed training to keep your skills at the industry forefront
- Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
- Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women's Network
- Referral bonus incentives for employees and their friends/family
- Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
- Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement
Service Advisor in Manningham employer: Autosports Group
Autosports Group offers an exceptional work environment for the Prestige Auto Sales Leader role, located in the vibrant eastern suburbs of Melbourne. With a strong focus on employee growth and development, you will have access to ongoing training and mentorship while leading a passionate team dedicated to delivering outstanding customer experiences. The company fosters a collaborative culture that values innovation and excellence, making it an ideal place for those looking to thrive in the luxury automotive sector.
