At a Glance
- Tasks: Manage customer calls and schedule service appointments for a luxury automotive brand.
- Company: Join the dynamic team at Motorline BMW & MINI Garage, part of Autosports Group.
- Benefits: Enjoy exclusive retail perks, paid parental leave, and discounted health insurance.
- Other info: Join a vibrant team with regular social events and excellent career growth opportunities.
- Why this job: Be the first point of contact and make a real impact on customer experiences.
- Qualifications: Experience in customer service or admin roles, strong communication skills required.
Motorline BMW & MINI Garage are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world's greatest prestige and luxury automotive brands.
Autosports Group employs over 3000 people across 100 dealerships located in Australia and New Zealand.
About The Role
As the first point of contact for our customers, you will manage incoming and outbound calls, ensuring an exceptional customer experienced our valued clients.
You will play a key role in supporting the service team and contributing to the overall efficiency of our operations.
In this role you will be
- Managing incoming customer calls and enquiries regarding vehicle service appointments.
- Scheduling and coordinating bookings for service and repairs.
- Maintaining accurate customer records and vehicle information in the system.
- Communicating effectively with technicians and service advisors to ensure smooth workflow.
- Providing timely updates and follow-ups to customers regarding their service.
- Generate and analyse basic reports to identify opportunities for improvement
- Assisting with general administrative tasks as required.
Our ideal candidate will possess the following
- Previous experience in a similar administrative or customer service role, preferably in an automotive or service environment.
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficiency in using booking systems, CRM software, and Microsoft Office Suite.
Why Join Autosports Group?
- ASG Paid Parental Leave to support you and your family.
- Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site, and discounted Private Health Insurance rates with HCF.
- Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women's Network.
- Generous Referral Bonus Incentives for employees and their friends/family.
- Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support.
- Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement.
Booking Clerk | Motorline BMW & MINI Garage in Brisbane employer: Autosports Group
Autosports Group offers an exceptional work environment for the Prestige Auto Sales Leader role, located in the vibrant eastern suburbs of Melbourne. With a strong focus on employee growth and development, you will have access to ongoing training and mentorship while leading a passionate team dedicated to delivering outstanding customer experiences. The company fosters a collaborative culture that values innovation and excellence, making it an ideal place for those looking to thrive in the luxury automotive sector.
