Claims & Hire Car Operations Specialist in Melbourne

Claims Administrator – Third Party Recovery & Hire Car Operations

We are seeking an experienced and detail-driven Claims Administrator to join our Recovery & Hire Car Operations team at Car Accident Replacement Solutions in Clayton, Victoria.

This is a hands-on role where you will be responsible for managing claims while also supporting the day-to-day hire car operations.

You will play a key role in ensuring:

High-quality customer service at all times

Smooth coordination between customers, external parties, and internal teams

Accurate and efficient handling of claims and vehicle movements

🔹 About the Role

We are seeking an experienced and detail-driven Claims Administrator to join our Recovery & Hire Car Operations team at Car Accident Replacement Solutions in Clayton, Victoria.

This is a hands-on role where you will be responsible for managing claims while also supporting the day-to-day hire car operations.

You will play a key role in ensuring:

• High-quality customer service at all times

• Smooth coordination between customers, external parties, and internal teams

• Accurate and efficient handling of claims and vehicle movements

🔹 What You’ll Be Doing

• Manage and processing recovery claims, including liaising and negotiating with our valued clients and their representatives

• Maintain accurate records and documentation for claims and rental transactions

• Deliver high-quality customer service to both internal and external stakeholders

• Monitor outstanding claims and proactively follow up on recoveries

• Assist with general administrative and operational duties as required

• Coordinate and oversee hire car operations, ensuring a seamless customer experience

• Conduct vehicle check-in and check-out, including customer handovers and inspections

• Identify opportunities to improve processes and operational efficiency

🔹 What We’re Looking For

• Experience in insurance / administration or a similar role

• Strong customer service focus with the ability to engage professionally and confidently with customers and external parties.

• Strong attention to detail and a high standard of written communication, and strong data entry accuracy

• Experience in face-to-face customer interaction

• Proficient in Microsoft Office (experience with accounting systems such as Xero is advantageous)

• Willingness to learn| You’re eager to build knowledge of insurance, settlements, recoveries, and claims processes

• Ability to manage multiple priorities, and meet daily deadlines

• A reliable, organised team player with a positive, can-do attitude

• Multilingual speaking highly regarded due to our client base

🔹 What We Offer

At Car Accident Replacement Solutions, we are committed to providing a professional, supportive, and rewarding work environment.

• Competitive salary + performance-based incentives

• A structured, fast-paced environment where performance is recognised

• A collaborative and supportive team culture

🔹 About Us

Car Accident Replacement Solutions is a leading provider of automotive services in Victoria, specialising in accident management, recovery, and hire vehicles.

With over 14 years of industry experience, we are known for delivering efficient, high-quality service and building strong relationships with our clients and partners.

📩 Apply Now

Even if you don’t meet every requirement, but believe you have strong transferable skills and the right attitude, we encourage you to apply.

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