At a Glance
- Tasks: Manage claims and support hire car operations while delivering top-notch customer service.
- Company: Join Car Accident Replacement Solutions, a leader in automotive services with a supportive culture.
- Benefits: Enjoy competitive salary, performance incentives, and a collaborative team environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real impact in the automotive industry while developing your skills in claims management.
- Qualifications: Experience in insurance or administration, strong customer service skills, and attention to detail.
The predicted salary is between 62100 - 75900 $ per year.
We are seeking an experienced and detail-driven Claims Administrator to join our Recovery & Hire Car Operations team at Car Accident Replacement Solutions in Clayton, Victoria. This is a hands-on role where you will be responsible for managing claims while also supporting the day-to-day hire car operations.
You will play a key role in ensuring:
- High-quality customer service at all times
- Smooth coordination between customers, external parties, and internal teams
- Accurate and efficient handling of claims and vehicle movements
What You’ll Be Doing
- Manage and process recovery claims, including liaising and negotiating with our valued clients and their representatives
- Maintain accurate records and documentation for claims and rental transactions
- Deliver high-quality customer service to both internal and external stakeholders
- Monitor outstanding claims and proactively follow up on recoveries
- Assist with general administrative and operational duties as required
- Coordinate and oversee hire car operations, ensuring a seamless customer experience
- Conduct vehicle check-in and check-out, including customer handovers and inspections
- Identify opportunities to improve processes and operational efficiency
What We’re Looking For
- Experience in insurance / administration or a similar role
- Strong customer service focus with the ability to engage professionally and confidently with customers and external parties
- Strong attention to detail and a high standard of written communication, and strong data entry accuracy
- Experience in face-to-face customer interaction
- Proficient in Microsoft Office (experience with accounting systems such as Xero is advantageous)
- Willingness to learn; you’re eager to build knowledge of insurance, settlements, recoveries, and claims processes
- Ability to manage multiple priorities and meet daily deadlines
- A reliable, organised team player with a positive, can-do attitude
- Multilingual speaking highly regarded due to our client base
What We Offer
- Competitive salary + performance-based incentives
- A structured, fast-paced environment where performance is recognised
- A collaborative and supportive team culture
About Us
Car Accident Replacement Solutions is a leading provider of automotive services in Victoria, specialising in accident management, recovery, and hire vehicles. With over 14 years of industry experience, we are known for delivering efficient, high-quality service and building strong relationships with our clients and partners.
Claims Administrator in Melbourne employer: Autosalone
At Car Accident Replacement Solutions, we pride ourselves on being an excellent employer by fostering a collaborative and supportive team culture in our Clayton, Victoria location. We offer competitive salaries, performance-based incentives, and ample opportunities for professional growth, ensuring that our employees feel valued and motivated to excel in their roles. Join us to be part of a dynamic environment where your contributions directly impact our commitment to high-quality customer service and operational efficiency.
