Autodesk Payapps seeks a Product Support Representative to assist Payapps customers via chat, phone, and email, handling cases from start to finish with coordination across internal teams in a global SaaS environment.
You will monitor queues, maintain service levels, and contribute to knowledge base content while adapting to various customer personas. A customer-focused, problem-solving approach and willingness to learn are essential for success.
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SaaS Product Support Specialist in Melbourne employer: Autodesk, Inc.
Autodesk is an exceptional employer that fosters a vibrant work culture where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive benefits, including competitive salaries, bonuses, and stock grants, ensuring our team members are rewarded for their contributions. Located in Australia and New Zealand, our employees enjoy the unique advantage of working in a region known for its dynamic industries, while being part of a company dedicated to making a positive impact on the world through meaningful work.
