At a Glance
- Tasks: Lead operations, build client relationships, and support a dynamic team in roadside assistance.
- Company: Join Autocare Australia, a growing leader in roadside assistance and towing.
- Benefits: Company vehicle, mobile phone, laptop, and a chance to shape business growth.
- Other info: Be part of a supportive culture focused on teamwork and innovation.
- Why this job: Make a real impact in a hands-on leadership role with growth opportunities.
- Qualifications: Experience in management, strong communication skills, and a commercial mindset.
The predicted salary is between 59400 - 72600 $ per year.
This is a hands-on senior management position working closely with the Operations Manager to strengthen operations, develop client relationships, support technicians and drive the continued growth of the business. You will be a commercially minded and relationship-focused leader who enjoys working with people, solving problems and taking ownership.
Key responsibilities
- Work closely with the Operations Manager to ensure smooth and efficient daily operations
- Build and maintain strong relationships with existing clients and service providers
- Develop new client relationships and identify opportunities to grow the business
- Act as a senior point of contact for key clients and manage escalated issues
- Build strong relationships with technicians and support a positive team culture
- Work with the Operations Manager on technician performance, staffing and operational matters
- Monitor service levels, job acceptance, response times, productivity and customer satisfaction
- Identify opportunities to improve processes, efficiency and profitability
- Support the growth of roadside assistance, towing, battery and EV services
- Represent Autocare Australia professionally at client meetings and business development opportunities
About you
- Previous experience in General Management, Operations Management or a senior leadership role
- Experience in roadside assistance, towing, automotive, transport, logistics or a similar industry is highly regarded
- Strong client relationship and business development skills
- Excellent people management and communication skills
- A commercial mindset with an understanding of revenue, costs and profitability
- The ability to work effectively alongside an Operations Manager
- Strong problem-solving and decision-making skills
- A hands-on approach and willingness to get involved when required
- High levels of organisation, accountability and professionalism
- Current driver's licence
About us
Autocare Australia is a growing roadside assistance and towing business.
Operation Manager in Sydney employer: Autocare Australia
Autocare Australia offers a dynamic work environment where employees can thrive through strong team culture and professional development opportunities. The company emphasizes building relationships with clients and technicians, fostering a collaborative atmosphere that supports growth and efficiency. Employees are encouraged to take ownership of their roles, contributing to the overall success of the business.
