This is a hands‑on senior management position working closely with the Operations Manager to strengthen operations, develop client relationships, support technicians and drive the continued growth of the business. You will be a commercially minded and relationship-focused leader who enjoys working with people, solving problems and taking ownership.
Key responsibilities
- Work closely with the Operations Manager to ensure smooth and efficient daily operations
- Build and maintain strong relationships with existing clients and service providers
- Develop new client relationships and identify opportunities to grow the business
- Act as a senior point of contact for key clients and manage escalated issues
- Build strong relationships with technicians and support a positive team culture
- Work with the Operations Manager on technician performance, staffing and operational matters
- Monitor service levels, job acceptance, response times, productivity and customer satisfaction
- Identify opportunities to improve processes, efficiency and profitability
- Support the growth of roadside assistance, towing, battery and EV services
- Represent Autocare Australia professionally at client meetings and business development opportunities
About you
- Previous experience in General Management, Operations Management or a senior leadership role
- Experience in roadside assistance, towing, automotive, transport, logistics or a similar industry is highly regarded
- Strong client relationship and business development skills
- Excellent people management and communication skills
- A commercial mindset with an understanding of revenue, costs and profitability
- The ability to work effectively alongside an Operations Manager
- Strong problem‑solving and decision‑making skills
- A hands‑on approach and willingness to get involved when required
- High levels of organisation, accountability and professionalism
- Current driver's licence
- Company vehicle
- Company mobile phone
- Company laptop
- Senior leadership position within a growing business
- Opportunity to build and develop major client relationships
- Opportunity to contribute directly to business growth and strategy
About us
Autocare Australia is a growing roadside assistance and towing business.
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Operation Manager - Roadside Assistance in Sydney employer: Autocare Australia pty ltd
Autocare Australia is an exceptional employer that fosters a dynamic work culture focused on collaboration and innovation. With a commitment to employee growth, we offer extensive training and development opportunities, ensuring our team members thrive in their careers while contributing to the success of our roadside assistance and towing services. Located in a vibrant community, we provide a supportive environment where your contributions directly impact our clients and the business's growth.
Contact Details:
Autocare Australia pty ltd Recruitment Team
