At a Glance
- Tasks: Monitor and optimise contact centre performance in real-time to enhance productivity.
- Company: Auto & General, a company focused on employee development and wellbeing.
- Benefits: Extensive employee perks, competitive salary, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real impact by optimising agent performance and enhancing customer experience.
- Qualifications: Strong analytical skills and ability to adapt to changing situations.
The predicted salary is between 47250 - 57750 $ per year.
Auto & General (A&G) is seeking a Real Time Analyst to monitor and optimise intraday contact centre performance.
You'll execute real-time strategies to meet SLAs, maximise agent productivity and respond to call volume and staffing changes.
In this role you'll monitor queues and agent states using WFM tools, adjust schedules, update leadership with forecasts, and manage real-time routing to balance workloads.
A&G emphasises development and wellbeing with extensive employee perks.
Intraday WFM Real-Time Analyst in Sunshine Coast employer: Auto & General
Auto & General is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With opportunities for growth across multiple sites, including North Lakes and Kawana, employees benefit from a supportive environment that encourages innovation and teamwork, making it a rewarding place to advance your career in technical coaching.
