At the heart of claims, we don't just deliver on promises – we deliver reassurance. When life takes an unexpected turn, a car is more than metal; it's a lifeline to work, family, and daily living. In that moment of vulnerability, our customers need more than a policy number – they need a trusted voice, a guiding hand, a person.
Do you thrive on making a real difference in people's lives and building powerful connections?
We're searching for enthusiastic and empathetic Claims Consultants to join our dynamic North Lakes team. This isn't just a job; it's a chance to be that vital guide, ensuring a seamless, stress-free journey back to normal when our customers need it most. If you're passionate about exceptional service and love problem-solving complex situations, this is the role for you!
Your Journey Begins:
Commencement: Monday, 31st August 2026.
Roster: This is a permanent, full-time role (37.5 hours per week), operating on a rotational basis between 6:00 AM and 6:00 PM, Monday to Saturday. You will be required to work a Saturday shift every 2-3 weeks.
A&G Perks – Beyond the Paycheque:
- Prime Location: Ditch the city traffic and work from our vibrant North Lakes office. Perfectly situated near retail hubs, delicious restaurants, your daily drive just got a whole lot better.
- Be Rewarded: Your hard work won't go unnoticed! Recognition for high performance through bonuses and other perks.
- Leave Options: Life happens, and we've got you covered with volunteer days, an additional paid 'ME' day, paid parental leave, and the option to purchase extra annual leave.
- Growth Opportunities: Access to learning and professional development opportunities.
- Give Back: Participate in our A&G Difference program with volunteering, fundraising, and donation opportunities.
- Wellbeing: Your health is our priority! Benefit from our healthy mind and body hub, mental-health support, and exclusive fitness discounts.
- Celebrate Success: Join us for on-site events, family fun days, and annual celebrations.
- Unlock Exclusive Savings: Enjoy fantastic discounts on insurance products, plus incredible deals through our partnerships with top retailers and hospitality providers across Australia!
Unleash Your Potential - What You'll Be Responsible For:
- Claims Management: Take inbound lodgement calls, guiding them through the claims process while setting realistic expectations.
- Effective Communication: Utilise strong communication skills to accurately gather all necessary details regarding claim circumstances and damages.
- Providing Exceptional Customer Service: Build rapport and offer outstanding service to customers.
- Knowledge & Compliance: Maintain up-to-date knowledge of company processes, systems, products, and brands, adhering to all relevant company policies and procedures.
- Team Collaboration & Performance: Contribute to team success, assist colleagues, and meet individual performance targets.
About Us:
Auto & General (A&G) is Australia's fastest-growing major Motor and Home insurer. We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like ING, Qantas and Coles Insurance.
Auto & General values individual differences and fosters an inclusive culture, creating a great place to work for all.
Claims Consultant in North Lakes employer: Auto & General
Auto & General is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With opportunities for growth across multiple sites, including North Lakes and Kawana, employees benefit from a supportive environment that encourages innovation and teamwork, making it a rewarding place to advance your career in technical coaching.
