Job Category
Employee Type
Permanent (PERM)
Contact Name
Ashneel Kapoor
Contact Phone
0472 649 ***
Contact Email
**************@autogeneral.com.au
Lead. Inspire. Deliver.
At Auto & General, our Home Claims team is passionate about people — our customers and our team members. We're on the hunt for an authentic, high-performing Team Leader to join our close-knit leadership team based in Kawana.
If you thrive on building high-performing teams, driving exceptional customer outcomes, and leading with integrity, this is the role for you.
What You'll Be Doing
This is more than just managing a team — it's about inspiring a group of talented Claims Consultants to be their absolute best, every single day. You'll:
- Lead and develop a team managing a portfolio of home claims, fostering a culture of excellence and accountability
- Coach, motivate and mentor your team to consistently meet and exceed performance objectives
- Champion service quality by ensuring high standards of process adherence and customer experience
- Drive smarter decisions through workload prioritisation, claim review and authorisation, and performance reporting
- Collaborate widely across underwriting, assessing, suppliers, complaints and builders to deliver seamless claim outcomes
- Shape the future by contributing to strategic initiatives that continuously improve Claims performance
- Influence at all levels by providing input into staffing, recruitment and system development
What Success Looks Like
- A highly engaged, capable and values-aligned team
- Exceptional, consistent service delivery for every customer
- Strong stakeholder relationships built on trust and collaboration
- Accurate reserving, effective claims cost management and sharp negotiation outcomes
What You'll Bring
You're a natural leader — resilient, empathetic and decisive. You bring:
- Proven experience managing claims (home insurance highly regarded)
- A strong track record of leading, developing and coaching people
- The ability to guide your team confidently through change
- Exceptional communication, negotiation and influencing skills
- High-level analytical and critical thinking skills to support sound decision-making
- Outstanding attention to detail with the ability to make tough calls under pressure
- A collaborative mindset with the ability to influence senior stakeholders
- Proven ability to manage shifting priorities in a fast-paced environment
Why choose us?
We offer a rewarding career with opportunities for growth, development, and acquisition of transferable skills within a supportive and ever growing team. Here's what sets us apart:
Prime location: Our Kawana The Edge office boasts a convenient location, surrounded by shops, cafes, and restaurants – all within easy walking distance!
Generous leave: Enjoy extra time off with a paid \"ME\" day and a paid volunteer day annually, plus the option to purchase up to two additional weeks of leave per year! We also offer comprehensive paid parental leave.
Giving back: Passionate about a cause? We are too! Our workplace giving program allows you to support your favourite registered charities, and we'll match your donations.
Growth and development: Invest in your future with our internal development programs and access to a wide range of online courses.
Exclusive perks: Enjoy discounts on Budget Direct insurance products, plus access to our \"Perks\" app, offering fantastic discounts and offers across various areas.
Onsite amenities: Take advantage of our excellent end-of-trip facilities, wellness spaces to decompress and private spaces for nursing mothers. Gain access to Sonder, a comprehensive 24/7 safety, medical, and mental health support service at no cost.
Team spirit: Join a vibrant and social team with regular events, annual celebrations, family fun days, and more!
About us:
As Australia's fastest growing and most award-winning general insurance company, we've been growing at a record pace and we need more great people to help us stay ahead of the competition.
We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, and Qantas.
Does this role sound perfect for you?
Home Claims Team Leader employer: Auto & General
Auto & General is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With opportunities for growth across multiple sites, including North Lakes and Kawana, employees benefit from a supportive environment that encourages innovation and teamwork, making it a rewarding place to advance your career in technical coaching.
