At a Glance
- Tasks: Transform raw data into insights and create stunning reports that influence strategy.
- Company: Join Auto & General, a fast-growing insurer with a vibrant culture.
- Benefits: Enjoy extra leave days, paid parental leave, and employee discounts.
- Other info: Dynamic work environment with excellent development opportunities and social activities.
- Why this job: Make an impact by driving performance improvements through data storytelling.
- Qualifications: Bachelor's degree in relevant fields and experience with cloud data platforms.
The predicted salary is between 108000 - 132000 $ per year.
You'll own the end-to-end reporting lifecycle across our contact centre's telephony and digital channels, transforming raw data into reliable datasets, uncovering actionable insights, and presenting compelling narratives that influence strategy at every level. This role sits at the intersection of data engineering, analytics, and storytelling. You'll build the foundations, discover what matters, and make it land.
What You'll Do
- Build scalable data foundations – Design and maintain pipelines, semantic models, and transformations (SQL, BigQuery, Power BI) that turn source data into analytics-ready assets.
- Deliver compelling insights – Analyse contact volumes, service metrics, customer satisfaction, sentiment, and workforce data to surface trends and opportunities that drive performance improvements.
- Tell the story – Create visually stunning dashboards and reports that make complex data accessible to stakeholders from frontline managers to senior executives.
- Drive measurable impact – Provide actionable recommendations that improve customer outcomes, operational efficiency, and commercial performance.
- Leverage AI & automation – Use intelligent tools to accelerate workflows—from code generation to anomaly detection—while applying critical thinking to ensure accuracy and relevance.
- Champion data governance – Uphold standards for data quality, lineage, documentation, and access controls across all reporting assets.
What You Bring
- Technical excellence – Bachelor's degree in Actuarial Science, Mathematics, Statistics, Computer Science, Data Science, or related field.
- Experience with cloud data platforms (Google BigQuery or similar).
- Proficiency in Excel, Power Query, and dimensional data modelling.
- Understanding of CI/CD principles and version-controlled deployment.
- Familiarity with Jira, GitHub/GitLab, Confluence, and Google Workspace.
- Analytical edge – Strong data visualisation and dashboard design capabilities.
- Understanding of data governance principles.
- Interest in AI-assisted analytics and automation tools.
- Python or scripting experience (desirable).
- Ability to translate complex findings into clear, audience-appropriate narratives.
- Strong stakeholder management across cross-functional teams.
- Analytical problem-solver with a creative mindset.
- Self-directed with ability to thrive in fast-paced environments.
Location - This role will be based in our Toowong office.
Extra leave - Enjoy additional leave days on us! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You'll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
About us - Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
Business & Reporting Analyst employer: Auto & General
Auto & General is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With opportunities for growth across multiple sites, including North Lakes and Kawana, employees benefit from a supportive environment that encourages innovation and teamwork, making it a rewarding place to advance your career in technical coaching.
