At a Glance
- Tasks: Manage complex motor claims and support customers throughout the claims process.
- Company: Join Auto & General, Australia's fastest-growing motor and home insurer.
- Benefits: Enjoy extra leave days, paid parental leave, and discounts on insurance products.
- Other info: Be part of a vibrant culture with social activities and excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in investigation and insurance claims, with strong relationship-building skills.
The predicted salary is between 49500 - 60500 $ per year.
- Employee Type Permanent (PERM)
- Manage Others No
- Contact information
- Contact Phone .
- About the r ole
As a Technical Motor Claims consultant, you will be dealing predominantly with claims where there is a level of complexity, non-disclosure, policy exclusions and where conditions of cover have not been met so require further review.
- Position Accountabilities
- Managing a portfolio of complicated or unusual motor claims files.
- End to end management of a portfolio of complex, high value and sensitive claims.
- Reviewing each referred claim for acceptance in line with the ICA, PDS and prior to internal dispute resolution or Ombudsman determination.
- Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life.
- Accurate reserving, claims validations, manage claims costs, and negotiate with a variety of stakeholders.
- Identifying and raising potential risks or compliance issues to Management
- Perform detailed review of retained claims and complete a Day-1 review of all claims.
- Stay up to date on regulatory changed in the insurance industry that is relevant.
- Assist TMC Team Leader and/or Head of Fraud & Claims investigations with additional projects or tasks where required.
- What experience you’ll bring
- Investigation experience highly desirable
- Demonstrated insurance claims knowledge
- Ability to develop strong relationships at all levels with both internal and external stakeholders coupled with a high level of emotional intelligence.
- Broad ability to drive for results, focus on outcomes and well-developed negotiation skills.
- Demonstrated ability to effectively engage, influence and develop others
- Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment
- Location
- This role can be based at our either Kawana or North Lakes office.
- Options for extra leave
- Enjoy additional leave days on us!
You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually.
Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Award Winning Workplace Giving Program
- If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discount
- You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition
- We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities
- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- G e t social
- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- Save money
- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!
Auto & Generalvalues individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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Technical Motor Claims Consultant in Brisbane employer: Auto & General Insurance
Auto & General Insurance offers a dynamic work environment where employees are empowered to make important decisions and advocate for fair outcomes. The company emphasizes professional growth through ongoing training and support, fostering a culture of teamwork and collaboration. Employees can expect to engage in meaningful work that directly impacts customer satisfaction and business success.
