At a Glance
- Tasks: Lead and inspire a team to deliver top-notch virtual home assessments.
- Company: Join Auto & General, a leader in innovative insurance solutions.
- Benefits: Enjoy extra leave, paid parental leave, and employee discounts.
- Other info: Be part of a vibrant culture with great career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 64350 - 78650 $ per year.
Brief Description
About the role
Lead. Coach. Elevate.
We're looking for a driven and motivated Team Leader to guide our Desktop Home Assessing Team based at our Sunshine office.
You'll be at the forefront of how we assess and manage home claims, overseeing a team of Desktop Home Assessors as they deliver accurate virtual assessments, validate scopes of works, and manage claims end-to-end.
- What You'll Be Doing
- Leading & Developing Your Team
- Inspire, coach, and develop your team to consistently deliver high-quality virtual assessments and cost validation
- Set clear expectations, evaluate performance regularly, and work collaboratively with team members to help them grow and achieve their career goals
- Manage people in line with company policies, employment legislation, and our Safety, Wellness, and Performance frameworks
- Handle escalated claims and complex matters with confidence and expertise
- Driving Continuous Improvement
- Coach team members across scoping accuracy, cost validation, compliance, project coordination, and virtual assessing techniques
- Identify opportunities to improve processes across the Home Claims value chain
- Contribute to the ongoing refinement of our Home Claims Operating Model using operational reporting and analytical insights
- Controlling Costs & Delivering Results
- Implement and refine cost control strategies to deliver against plan
- Track, monitor, and report on KPIs to ensure productivity and quality remain on target
- Provide on-the-ground insights to support strategic and operational improvements
- Building Strong Relationships
- Cultivate and maintain effective relationships with a wide range of internal and external stakeholders
- Provide constructive, solutions-focused feedback to support continuous improvement across the business
- What You'll Bring
- Strong people leadership experience with a proven track record of managing professionals and delivering business results
- Minimum 2 years' experience in home assessing or the building industry
- Previous estimating experience (highly regarded)
- Strong change agility — you're comfortable navigating a fast-paced, evolving environment
- Exceptional organisational and time management skills
- Outstanding written and verbal communication skills, including report writing and stakeholder negotiation
- Experience building effective relationships with multiple stakeholders
- Operational reporting literacy — you can read the numbers and turn insights into action
- Insurance industry experience is a bonus, but not essential
- Our perks
• Extra leave - Enjoy additional leave days on us!
You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually.
Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
About Us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need.
Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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Team Leader – Desktop Home Assessing in Melbourne employer: Auto & General Australia
At Auto & General, we pride ourselves on being an exceptional employer, particularly for our High Care Senior Motor Claims Consultant role based in the beautiful Kawana Waters. Our vibrant work culture promotes inclusivity and personal growth, offering generous benefits such as extra leave days, paid parental leave, and extensive development opportunities through internal programs and online courses. With a strong focus on employee well-being and community engagement, including workplace giving initiatives, we ensure that our team members feel valued and supported while making a meaningful impact in the lives of our customers.
