Auto & General (A&G) is seeking a Senior Service Desk Analyst to join its Technology division at the Toowong office. You will be the first point of escalation for incidents and service requests, delivering expert ICT support while mentoring the Service Desk Analyst team.
You will support a range of devices and systems, work across remote and on-site users, and contribute to knowledge base improvements. The role includes rostered after-hours support and opportunities to drive service‐desk
Senior Service Desk Analyst - Lead Escalations & Mentoring in Brisbane employer: Auto & General Australia
At Auto & General, we pride ourselves on being an exceptional employer, particularly for our High Care Senior Motor Claims Consultant role based in the beautiful Kawana Waters. Our vibrant work culture promotes inclusivity and personal growth, offering generous benefits such as extra leave days, paid parental leave, and extensive development opportunities through internal programs and online courses. With a strong focus on employee well-being and community engagement, including workplace giving initiatives, we ensure that our team members feel valued and supported while making a meaningful impact in the lives of our customers.
