Role Overview
To manage a portfolio of disputed recoveries files within the Recovery & Settlements Department, whilst achieving cost‐effective and quality claims handling through robust relationships with internal and external service providers.
Responsibilities
- Investigating and resolving disputes across both insured and uninsured disputed claims.
- Providing recommendations on how individual claims should be resolved.
- Dealing with inbound queries from third parties and clients on relevant claims.
- Explaining to third parties why we hold them liable and helping them understand the reasons behind our decision.
- Providing a point of reference to other consultants on related matters.
Qualifications
- Sharp eye for detail.
- Well‐grounded negotiation and communication skills.
- Strong understanding of Australian road rules including motor vehicle liability.
- Ability to deal effectively and confidently with conflict.
- Effective time‐management capabilities.
- Strong knowledge of how our end‐to‐end recovery process works.
- Excellent phone manner and customer‐service skills.
- Confidence in decision making.
- Self‐motivation and ability to work unsupervised.
- Previous debt collection, paralegal or insurance claims experience will be highly regarded.
Benefits
- Prime location: North Lakes office within walking distance of shops, cafes, and restaurants.
- Generous leave: paid \"ME\" day, paid volunteer day annually, option to purchase up to two additional weeks of leave per year, and comprehensive paid parental leave.
- Workplace giving program with matched donations to registered charities.
- Internal development programs and access to a wide range of online courses.
- Discounts on Budget Direct insurance products and access to \"Perks\" app offering discounts and offers across various areas.
- On‐site amenities: wellness spaces, private nursing mother spaces, and access to the 24/7 safety, medical, and mental‐health support service Sonder at no cost.
- Team spirit: vibrant social team with regular events, annual celebrations, and family fun days.
Recoveries Consultant Negotiation in Brisbane employer: Auto & General Australia
At Auto & General, we pride ourselves on being an exceptional employer, particularly for our High Care Senior Motor Claims Consultant role based in the beautiful Kawana Waters. Our vibrant work culture promotes inclusivity and personal growth, offering generous benefits such as extra leave days, paid parental leave, and extensive development opportunities through internal programs and online courses. With a strong focus on employee well-being and community engagement, including workplace giving initiatives, we ensure that our team members feel valued and supported while making a meaningful impact in the lives of our customers.
