At a Glance
- Tasks: Create and maintain clear procedures for motor claims to enhance service and efficiency.
- Company: Join Auto & General, a leading insurer in Australia with a vibrant culture.
- Benefits: Enjoy bonuses, flexible leave options, and professional development opportunities.
- Other info: Be part of a fast-growing company that values inclusivity and community engagement.
- Why this job: Make a real impact by improving processes and collaborating with diverse teams.
- Qualifications: Strong technical writing skills and ability to simplify complex information.
The predicted salary is between 94500 - 115500 $ per year.
The role
The Recoveries & Settlements Knowledge Writer will play a crucial role in driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third Party Recoveries & Settlements team.
Brief Description
The role
The Recoveries & Settlements Knowledge Writer will play a crucial role in driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third Party Recoveries & Settlements team.
The role will collaborate with various stakeholders across the Third Party Recoveries & Settlements team, including consultants, leaders and managers along with other stakeholders from across the group as required.
- Business Function
- Knowledge Writing & Maintenance: Support the Recoveries & Settlements business functions with composing and maintaining technical workflows (process) and procedures in HIYA.
Ensure procedures align with the C&A Design principles and it is presented in an easy to find and user friendly format.
- Best Practice: Developing, deploying, and maintaining best practice knowledge in order to sustain or improve the capability and effectiveness of Recoveries & Settlements.
- Develop & Implement A Knowledge
- Review
Strategy: Working with key stakeholders and SMEs to complete a regular review of procedures to ensure knowledge is always being refreshed and kept up to date
- Stakeholder Engagement, Collaboration, & Communication: Foster effective relationships with key stakeholders to support engagement.
It will be essential to gather feedback, address concerns, and ensure smooth implementation of procedures.
There will be a need to collaborate and communicate with a broad range of stakeholders, including managers, leaders, consultants, and other relevant departments to ensure alignment and optimal outcomes are delivered for the business.
- Change
Champion: Support as a Recoveries & Settlements Change Champion/Knowledge expert to identify department, cross functional impacts and implement and embed knowledge changes as required.
- Data Analysis & Reporting: Monitor and identify continuous improvement opportunities in the effectiveness and use of HIYA for Recoveries & Settlements, this may include user data and system enhancements
- What Experience You’ll Bring
- Demonstrated experience in technical writing including producing, reviewing and documenting to a high standard specific to process and procedure writing, and ensuring accuracy and adherence to relevant style guides and standards from effective information gathering.
- Proven ability to translate complex information into a clear and logical written format.
- Excellent analytical, problem solving and decision making skills.
- Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders.
- The ability to work effectively with all levels of business and technical teams, and to be able to tailor your communication style accordingly.
- Effective time management, planning, and prioritisation and the ability to manage changing priorities.
- The Benefits Of Working At A&G
- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- Grow with us - we’ve got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
- Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About Us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.
We're excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Auto & General is not responsible for any fees related to unsolicited resumes.
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Knowledge Writer in Brisbane employer: Auto & General Australia
At Auto & General, we pride ourselves on being an exceptional employer, particularly for our High Care Senior Motor Claims Consultant role based in the beautiful Kawana Waters. Our vibrant work culture promotes inclusivity and personal growth, offering generous benefits such as extra leave days, paid parental leave, and extensive development opportunities through internal programs and online courses. With a strong focus on employee well-being and community engagement, including workplace giving initiatives, we ensure that our team members feel valued and supported while making a meaningful impact in the lives of our customers.
