Head of Motor Underwriting in Brisbane

The Head of Motor Underwriting plays a central role in defining, implementing and delivering best-in-class risk selection and underwriting processes. The successful candidate will be critical in aligning underwriting strategies with the company's risk appetite and commercial objectives, whilst fostering a culture of continuous improvement, innovation, and regulatory adherence.

As the leader of the Motor Technical Underwriting and Case Underwriting teams, responsible for delivering against the organisation's growth and profitability aspirations, the Head of Motor Underwriting will ensure ongoing and sustainable outperformance. The role will balance operational and strategic priorities, taking into consideration commercial, customer and regulatory requirements, whilst meeting internal service level agreements and working closely with internal stakeholders, across all functions, to add value to the end-to-end product cycle.

The Head of Motor Underwriting will evaluate the company's current underwriting approach and processes with the qualitative and quantitative acumen and commercial confidence required to challenge the status quo and drive continuous improvement and automation. Responsible for identifying and implementing initiatives aimed at optimising internal resources, automating referrals, streamlining processes, and improving outcomes for both customers and internal stakeholders.

Location: Brisbane (Toowong)

Position Accountabilities

The Head of Motor Underwriting is responsible for the overall strategic direction, performance, and governance of the motor underwriting function, ensuring alignment with the company's risk appetite, underwriting policy, commercial objectives, and regulatory obligations. This role provides leadership to the Technical Underwriting Manager and the Underwriting Manager, fostering a culture of excellence, innovation, and compliance.

What Experience You'll Bring

• Essential
• 10+ years of domestic motor (car) experience in underwriting, product development, portfolio management or pricing; specific experience in the Direct/un-intermediated distribution space would be highly regarded.
• In-depth knowledge and understanding of short-tail insurance trends and best practices in relation to risk selection, underwriting rules/guidelines, product features and benefits, and rating methods, including drivers and levers of profitable growth.
• Knowledge of relevant regulatory regimes, compliance and insurance legislation. Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the current FSR environment.
• Strong leadership experience, including demonstrable examples of innovation, automation, and the development of contemporary practices.
• Demonstrated ability to build and lead high-performing teams, with experience mentoring, coaching and developing team members.
• Strong relationship management, collaboration and influencing skills. Ability to build credibility and trust in order to engage and influence.
• Proven ability to work in a collaborative style with different cross-functional teams on business goals and objectives.
• Sound numerical and analytical skills to monitor and interpret insurance portfolio data.
• IT literacy and the ability to quickly learn new systems.
• Excellent presentation and communication skills – both written and verbal, with experience writing board papers, managing stakeholders, partners and vendors.
• Attention to detail and accuracy.
• A 'can-do', team-focused attitude.
• Ability to work autonomously while maintaining focus.
• Creating and maintaining a high-performance culture.
• Working knowledge of common application software, e.g. MS Office suite; some experience with SQL/SAS would be a bonus.
• Desirable
• Tertiary qualification in a relevant discipline, e.g. business administration, economics, commerce, finance, law, actuarial science and/or professional qualification (e.g. ANZIIF) preferred; post-graduate degree would be highly regarded.

Our Perks

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards and peer-to-peer recognition.
• Exclusive discounts and savings across more than 600 top retailers.
• A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.