The Hotel IT Manager will be responsible for the planning, delivery, and support of all technology across property, including property management and booking systems, guest Wi‑Fi, networks, point-of-sale, security, and end‑user devices. This role combines strategic oversight with hands‑on troubleshooting, ensuring systems are secure, resilient, and aligned with the needs of guests and operational teams.
Responsibilities
- Manage and maintain the IT infrastructure across the property, including networks, servers, cloud services, and end‑user devices.
- Oversee property management system (PMS), booking engine, channel manager, and POS platforms, working with vendors to resolve issues and implement upgrades.
- Ensure reliable, secure, and high‑performing guest Wi‑Fi and in‑room technology.
- Provide timely helpdesk support to staff, prioritizing issues that affect guest experience and operations.
- Develop and enforce IT security policies, including access controls, backups, patching, and disaster recovery planning.
- Ensure compliance with privacy obligations and PCI DSS requirements for payment card data.
- Manage IT vendors, licenses, contracts, and service agreements, negotiating cost‑effective outcomes.
- Plan and manage the IT budget, hardware lifecycle, and technology roadmap in consultation with management.
- Lead system integrations, new technology rollouts, and process improvement projects across departments.
- Train staff on systems and promote safe and effective technology use.
- Monitor system performance and security events, and respond promptly to incidents and outages.
- Maintain accurate documentation of systems, configurations, and procedures.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Strong knowledge of networking, Wi‑Fi, Windows and cloud environments (e.g. Microsoft 365, Azure), and endpoint management.
Required Skills
- Experience with hospitality systems such as Opera, Cloudbeds, Mews, or similar PMS and POS platforms is an advantage.
- Solid understanding of cybersecurity best practices, backup and recovery, and PCI DSS requirements.
- Proven ability to manage vendors, budgets, and projects.
- Excellent problem‑solving skills and the ability to stay calm under pressure.
- Strong communication skills, with the ability to explain technical issues to non‑technical colleagues.
- Flexibility to respond to urgent issues outside standard hours on an on‑call basis.
Experience Requirements
Minimum 3-6 years' experience in an IT support or management role; hotel, hospitality, or tourism experience is highly regarded.
- Competitive salary of AUD $80,000–$110,000 per annum, commensurate with skills, qualifications and relevant experience. The salary package is negotiable for highly experienced and exceptional candidates.
- Visa sponsorship available for the successful candidate, subject to eligibility and applicable Australian visa requirements.
- Generous annual leave entitlement of 20–28 days, supporting a healthy work‑life balance and providing employees with valuable time to recharge.
- Healthcare and health insurance benefits, supporting the health and wellbeing of our team members, subject to applicable employment terms and eligibility.
- Accommodation provided for the successful candidate.
- The opportunity to join a growing, guest‑focused hospitality brand in the vibrant and beautiful suburb of St Kilda, Melbourne.
- A supportive and collaborative work environment that values quality, genuine hospitality, teamwork and craftsmanship.
- Ongoing training, mentoring and career development opportunities to support your professional growth and progression within the hospitality industry.
- Staff meals and applicable discounts on accommodation, stays and other services.
- Note: Candidates currently residing outside Australia are warmly encouraged to apply. We are open to considering international applicants and supporting the right candidate with a suitable visa sponsorship opportunity.
#J-18808-Ljbffr
