The Hotel Facilities & Maintenance Manager will be responsible for the overall management of building services, maintenance, and facilities across properties. This role leads the maintenance and engineering team, oversees preventative and reactive maintenance programs, manages contractors and budgets, and ensures compliance with building, fire, and WHS requirements, while protecting the guest experience and extending the life of the company's assets.
Responsibilities
Coordinate hotel facilities and infrastructure projects, ensuring that maintenance and improvement work is completed according to approved schedules, budgets, and quality standards.
Oversee reactive maintenance, prioritizing jobs that affect guest safety, comfort, and operations, and ensuring timely resolution.
Plan, manage, and control the facilities and maintenance budget, including capital expenditure and cost-saving initiatives.
Select, engage, and manage external contractors and suppliers, negotiating quotes, contracts, and service agreements.
Ensure compliance with building codes, fire safety, essential services, and all statutory inspections and certifications.
Oversee the operation and maintenance coordination of CCTV surveillance, electronic access control, networking infrastructure, fire safety systems, power systems, and other building technologies.
Conduct facility assessments and coordinate inspections to identify maintenance requirements, equipment issues, security risks, and opportunities for operational improvement.
Plan and coordinate refurbishment and minor capital works with minimal disruption to guests.
Monitor energy and utility usage and drive sustainability and efficiency improvements.
Work closely with housekeeping, front office, and operations to coordinate room availability and guest-impacting works.
Prepare regular reports for the General Manager on maintenance performance, costs, compliance, and upcoming works.
Required Qualifications
Trade qualification (electrical, mechanical, plumbing, or building services) or a degree/diploma in Facilities Management, Engineering, or a related field.
Minimum 5-7 years' experience in facilities or maintenance, including at least 2 years in a supervisory or management role; hotel or commercial property experience is highly regarded.
Required Skills
Proven ability to lead and motivate a technical team and manage contractors.
Sound understanding of Australian building compliance and WHS obligations in Victoria.
Experience managing budgets, quotes, and contracts.
Strong organizational, planning, and problem-solving skills.
Proficiency with Microsoft Office; experience with maintenance management systems is an advantage.
Excellent communication skills and a professional, guest-focused approach.
Experience Requirements
Minimum 5-7 years' experience in facilities or maintenance, including at least 2 years in a supervisory or management role; hotel or commercial property experience is highly regarded.
- Competitive salary of AUD $85,000–$115,000 per annum, commensurate with skills, qualifications and relevant experience. The salary package is negotiable for highly experienced and exceptional candidates.
- Visa sponsorship available for the successful candidate, subject to eligibility and applicable Australian visa requirements.
- Generous annual leave entitlement of 20–28 days, supporting a healthy work-life balance and providing employees with valuable time to recharge.
- Healthcare and health insurance benefits, supporting the health and wellbeing of our team members, subject to applicable employment terms and eligibility.
- Accommodation provided for the successful candidate.
- The opportunity to join a growing, guest-focused hospitality brand in the vibrant and beautiful suburb of St Kilda, Melbourne.
- A supportive and collaborative work environment that values quality, genuine hospitality, teamwork and craftsmanship.
- Ongoing training, mentoring and career development opportunities to support your professional growth and progression within the hospitality industry.
- Staff meals and applicable discounts on accommodation, stays and other services.
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