AustralianSuper is seeking a Senior Member Resolution Officer - Administration in Melbourne, with coverage across major offices. You will lead complex member complaints handling, coach MROs and partner with stakeholders to deliver fair, timely outcomes.
In this role you will investigate root causes, support governance and risk activities, monitor workflow adherence to RG271 and IDR policy, and contribute to continuous improvement across member services.
Senior Member Resolutions Leader - Administration (Hybrid) in Melbourne employer: AustralianSuper
At AustralianSuper, we pride ourselves on being an exceptional employer that values the well-being and growth of our colleagues. Our flexible hybrid working environment, commitment to diversity, and focus on professional development create a supportive culture where employees can thrive. As part of a major enterprise risk transformation program, you'll have the opportunity to engage with global stakeholders and contribute to meaningful change in a high-performance setting.
