AustralianSuper Pty Ltd is seeking a Member Resolution Officer - Insurance for a 12-month fixed term. You will conduct independent reviews of insurance claims on behalf of the AustralianSuper Trustee, focusing on quality decision making, fair complaint resolution and strong stakeholder engagement.
You will work with internal teams and external partners, including insurers, to review and resolve claims complaints, identify root causes and help reduce matters escalated to external dispute
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Insurance Claims Resolution Specialist in Melbourne employer: AustralianSuper Pty Ltd
At AustralianSuper, we pride ourselves on being an exceptional employer that prioritises the well-being and development of our colleagues. Our commitment to flexibility, diversity, and a high-performance culture ensures that every team member can thrive in their role while contributing to meaningful outcomes for our members. With ample opportunities for professional growth and a supportive environment that values collaboration and innovation, working as a Senior Change & Capability Specialist here means being part of a dynamic team dedicated to excellence in service delivery.
