Job Category: Aged & Disability Service (ADS)
As a dedicated Victorian community care organisation, the Australian Vietnamese Women's Association (AVWA) provides vital support services across the state. We believe that exceptional care for the community starts from within, which is why we foster a supportive, inclusive, and family-like environment where everyone is valued.
We are incredibly proud to be named aSilver Finalist in the Government, Education and Not-For-Profit category of the 2026 Australian Financial Review BOSS Best Places to Work list. When you join AVWA, you are joining an award-winning team that prioritises employee well-being, celebrates diversity, and empowers you to bring your whole self to work.
Job Description
Rostering and Program Support
Manage Home Support rosters, including schedule changes, cancellations, leave and new client arrangements.
Provide customer service and liaise with clients, care workers and service providers.
Computer and Administration
Process care worker timesheets, maintain accurate client records and prepare service reports.
Provide administrative support for community care services and client discharges.
Team Setting
Collaborate with the Home Support Team on rostering, staffing and service issues.
Maintain office systems, participate in team meetings and contribute to quality improvement activities.
Other
Perform other duties as required by management.
Desired Skills and Experience
Relevant qualification and/or experience in customer service rostering within community services or local government.
Knowledge of aged care, prevention and control, and promoting client independence.
Experience delivering quality customer service and resolving challenging situations with clients from diverse backgrounds.
Experience in community care rostering and client support.
Familiarity with relevant rostering systems and administrative processes.
Skills and Competencies
Strong administrative, organisational and time management skills, with high attention to detail.
Excellent customer service and communication skills across phone, email and in-person interactions.
Ability to adapt communication styles to diverse audiences and provide culturally sensitive support.
Strong teamwork, relationship-building and problem-solving skills.
Professional, accountable and proactive, with a focus on continuous improvement.
Proficient in Microsoft Office 365, including Outlook, Word, Excel, Teams and SharePoint.
Rostering Officer in Gold Coast employer: Australian Vietnamese Women's Association Inc.
The Australian Vietnamese Women's Association Inc. is an exceptional employer that values diversity and inclusivity, providing a supportive work environment for its employees. With a strong focus on professional development, staff are encouraged to grow their skills through training and mentorship opportunities, all while working in a hybrid model that promotes work-life balance. Located in a vibrant community, the association offers a unique chance to make a meaningful impact in the lives of clients from various backgrounds, fostering a culture of empathy and collaboration.
Contact Details:
Australian Vietnamese Women's Association Inc. Recruitment Team
