Job Category: Aged & Disability Service (ADS)
As a dedicated Victorian community care organisation, the Australian Vietnamese Women's Association (AVWA) provides vital support services across the state. We believe that exceptional care for the community starts from within, which is why we foster a supportive, inclusive, and family-like environment where everyone is valued.
We are incredibly proud to be named aSilver Finalist in the Government, Education and Not-For-Profit category of the 2026 Australian Financial Review BOSS Best Places to Work list. When you join AVWA, you are joining an award-winning team that prioritises employee well-being, celebrates diversity, and empowers you to bring your whole self to work.
Job Description
KEY RESPONSIBILITIES:
- Client Intake: Process referrals, assist with assessments, support plan documentation, meal selections and client enquiries.
- Service Coordination: Coordinate service schedules, meal deliveries, contractors, rosters and vehicle maintenance.
- Administration: Manage meal orders, invoices, payments, client records, data entry and reporting.
- Communication: Liaise with clients, families, care workers, contractors and meal vendors.
- Compliance & Quality: Maintain CHSP compliance, support audits and contribute to service improvements.
- Community Engagement: Support outreach, client surveys, marketing activities and community events.
- General Support: Assist colleagues and undertake other duties as required.
Desired Skills and Experience
QUALIFICATIONS & EXPERIENCE:
- Relevant qualification in Community Services, Community Development, Aged Care or a similar discipline.
- Strong customer service experience and experience working with clients from diverse backgrounds.
- Knowledge or experience in CHSP, HCP, NDIS or other community services.
KNOWLEDGE:
- Food safety, handling regulations and dietary needs of older people.
- Aged Care Quality Standards.
- Quality assurance and occupational health and safety, particularly for at-risk individuals.
CHSP-DA & Home Meal Officer employer: Australian Vietnamese Women's Association Inc.
The Australian Vietnamese Women's Association Inc. is an exceptional employer that values diversity and inclusivity, providing a supportive work environment for its employees. With a strong focus on professional development, staff are encouraged to grow their skills through training and mentorship opportunities, all while working in a hybrid model that promotes work-life balance. Located in a vibrant community, the association offers a unique chance to make a meaningful impact in the lives of clients from various backgrounds, fostering a culture of empathy and collaboration.
Contact Details:
Australian Vietnamese Women's Association Inc. Recruitment Team
